Tech support query - childish but fun

Tech support query - childish but fun

Author
Discussion

Mobsta

Original Poster:

5,614 posts

254 months

Tuesday 31st March 2009
quotequote all
I received an email today, from a client wanting an email account set up. Its April 1st tomorrow, so I'm technically a day early. According to custom, we are supposed to confess to those we pranked by lunchtime on April 1st.

She didnt seem to twig when I mentioned the "By lunchtime tomorrow" comments, nor when I started spouting utter drivel and technical claptrap.

I make no excuse for her atrocious spelling.
Conversation went as follows:

Hello Mobsta

Can you tell me if I get an email address with my website. I know your hosting it but for e.g I need an email address to give to enquirers i.e something like info@***************.co.uk
Can you advice please.
Thanks

ME: Just send over the password you want to use for that address, and we will set up the account right away for you.

password - xxxxxx
I hope this is free of charge LOL
Thank You

ME: Im afraid its £75 per email address, or £150 for three. Ive already set it up for you, so there is no turning back. Shall I send you the invoice now, so you receive it in time, by 12 tomorrow lunchtime?
Mobsta

No Mobsta I didnt ask you to go ahead with this, I was marely asking if I had an email address
You should have given me a quote and let me decide if I wanted you to go ahead with this
Please dont do anything until I agree

Hi ******

Its too late. What is done is done. There is no turning back, as I said. An email address, like a diamond, is for life!

Any misunderstandings on this matter will be charged at £25 per misunderstanding. Misunderstandings take up valuable time you see. Unless we can resolve this by tomorrow lunchtime, the £75 will become £100, plus vat of course.

I hope you understand.

Mobsta


Ok Mobsta, fine, there has been no misunderstanding on my part!!
Invoice me £75 end of discussion.

Can you also confirm that this is a one off payment please?

Hi ******,

Its a quarterly payment, billed at £75 per month on a 12 month rolling contract, increasing by £1 per 150 emails sent. The charge is validated because our dedicated server is simply as good as severs get. Powered by Hotpoint, it features the latest TurboCamel-on-Conveyer power backup supply, a Gayed Array, 256 Gigatrumpets of Ham, A double duplex quad-core processing flange, and will deliver your emails faster, more powerfully, more accurately and with less spam than any other system outside of the UK’s top supermarket ISP’s or military bases. Its virtually instant, able to send 12.5 emails every fifty seconds, and has won performance based awards.

Our clients are all very happy with our system, and usually opt for three addresses. Would you like me to set up another two for you?

No thank you! I am not happy with your charges and as you didnt go through the prices or charges before offering me the email address I refuse to pay for something I was not aware of!!

Please DO NOT set up another 2 email addresses!!!!



I was going to email her saying our T&C's stated that we had the right to charge anyone for anything without having to quote them first, and that her original contract verified this, but figured that was about enough tech-crap for one woman to take in a day hehe

carreauchompeur

17,830 posts

203 months

Tuesday 31st March 2009
quotequote all
:|

Slagathore

5,808 posts

191 months

Tuesday 31st March 2009
quotequote all
Did she actually say "LOL"?

You should have charged her!!

gingerpaul

2,929 posts

242 months

Tuesday 31st March 2009
quotequote all
Errr, so you've done an april fools day prank, but not on april fools day? Hilarious. That wouldn't have been funny even if you had done it tomorrow.

aclivity

4,072 posts

187 months

Tuesday 31st March 2009
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Mobsta said:
256 Gigatrumpets of Ham
rofl

Alfanatic

9,339 posts

218 months

Tuesday 31st March 2009
quotequote all
Mobsta said:
Powered by Hotpoint, it features the latest TurboCamel-on-Conveyer power backup supply, a Gayed Array, 256 Gigatrumpets of Ham, A double duplex quad-core processing flange, and will deliver your emails faster, more powerfully, more accurately and with less spam than any other system outside of the UK’s top supermarket ISP’s or military bases. Its virtually instant, able to send 12.5 emails every fifty seconds, and has won performance based awards
I thought it was a pretty horrible prank until I got to that bit, which is just hilarious!!!

Mobsta

Original Poster:

5,614 posts

254 months

Tuesday 31st March 2009
quotequote all
Slagathore said:
Did she actually say "LOL"?

You should have charged her!!
If she hadn't said "LOL" I wouldn't have bothered.
Come on! £75 for an email address? £25 for a misunderstanding?
Well I thought it was amusing hehe

rpguk

4,458 posts

283 months

Tuesday 31st March 2009
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Is she actually a client of yours? Or your employers? Pretty bizarre mate!

mybrainhurts

90,809 posts

254 months

Tuesday 31st March 2009
quotequote all
How many clients do you lose in, say, the average week...?

anonymous-user

53 months

Tuesday 31st March 2009
quotequote all
You should roll with this, might get a fortune out of her wink

matt0677

509 posts

189 months

Tuesday 31st March 2009
quotequote all
Is she a customer (for now) or do you know her?

Could you please post her reaction when she finds out you put her through this crap for your entertainment?

TBH if some tt of a salesman tried this crap on me, I'd pull him through a meat grinder, wallet first.

HTH smile

King Herald

23,501 posts

215 months

Tuesday 31st March 2009
quotequote all
Mobsta said:
I received an email today, from a client wanting an email account set up. Its April 1st tomorrow, so I'm technically a day early. According to custom, we are supposed to confess to those we pranked by lunchtime on April 1st.

She didnt seem to twig when I mentioned the "By lunchtime tomorrow" comments.....
Hmmmm, I wasn't aware that you had to 'fess up' to pranks by any particular time.

Still, it is quite humerous though. hehe

Shay HTFC

3,585 posts

188 months

Tuesday 31st March 2009
quotequote all
funny, but come on, its not even April Fools yet.

It doesn't count by saying tomorrow. Or else, you could just say "in 2 weeks time" 2 weeks ago.

I would have love to seen her reaction in person though smile

Blib

43,796 posts

196 months

Tuesday 31st March 2009
quotequote all
I'm waiting another eight minutes to pull a prank on another forum. I'm waiting because, it's not April 1st yet.

SS HSV

9,641 posts

257 months

Tuesday 31st March 2009
quotequote all
Ouch! I wouldn't take that stance with my clients.

handpaper

1,290 posts

202 months

Wednesday 1st April 2009
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Mobsta

Original Poster:

5,614 posts

254 months

Wednesday 1st April 2009
quotequote all
Blib said:
I'm waiting another eight minutes to pull a prank on another forum. I'm waiting because, it's not April 1st yet.
Sod that Rubbish.

What are you lot then, funeral directors? hehe

King Herald said:
Mobsta said:
I received an email today, from a client wanting an email account set up. Its April 1st tomorrow, so I'm technically a day early. According to custom, we are supposed to confess to those we pranked by lunchtime on April 1st.

She didnt seem to twig when I mentioned the "By lunchtime tomorrow" comments.....
Hmmmm, I wasn't aware that you had to 'fess up' to pranks by any particular time.

Still, it is quite humerous though. hehe
I reckon the 12:00 fessing up rollocks was invented by parents long ago, simply to spoil the fun.

Regardless of the day/time, the client in question shouldn't have a working website or email, given that her hosting payment is 85 days overdue coffee

Vanya

2,058 posts

243 months

Wednesday 1st April 2009
quotequote all
Seems like a pretty good one to me but to coin the old adage... it's all in the timing!

With that said, there does seem to be a serious sense of humour shutdown by most of the commentators here!

Don't worry they are probably only those with no cars in their profiles and/or those who post nowt but negatives in all the new car articles here on PH.

isee

3,713 posts

182 months

Wednesday 1st April 2009
quotequote all
matt0677 said:
Is she a customer (for now) or do you know her?

Could you please post her reaction when she finds out you put her through this crap for your entertainment?

TBH if some tt of a salesman tried this crap on me, I'd pull him through a meat grinder, wallet first.

HTH smile
Very well said sir!

carreauchompeur

17,830 posts

203 months

Wednesday 1st April 2009
quotequote all
isee said:
matt0677 said:
Is she a customer (for now) or do you know her?

Could you please post her reaction when she finds out you put her through this crap for your entertainment?

TBH if some tt of a salesman tried this crap on me, I'd pull him through a meat grinder, wallet first.

HTH smile
Very well said sir!
+1