Any BT engineers on here?

[cqueen]

Hi,

I have a new house. Orderd BT broadband, phoneline etc. Connection date was 2 weeks ago, I got a text message the day before connection saying 'we dont need to send an engineer round, its already been done'. Great, I thought.

Set my broadband up last night, not working, phone BT and they couldnt work out why it wouldnt work so have booked an engineer to come round and find out what the problem is.

Well, it didnt take a genious to work it out - even I managed it. I took the lid off the grey box that sits outside the house to find the wires inside were not connected.

Now, conencting this up, is it easy? can I do it myself and save waiting X amount of time for the engineer to turn up? or is it not worth it?

I dont know any specifics other than it was a grey plastic box with a couple of plastic things connector inside that you could pull out to disconnect (one yellow one transparent). and on the left hand saide it had a red plastic flap covering the network side of things and told me not to mess about with.

Any help?

Thanks!

[Plotloss]

You're not allowed to touch it, everything upstream of the master is BTs lookout and its an offence under the Telecommunications Act to tamper with it

So you just connect the incoming blue and white with the internal blue and white and the incoming blue with the internal blue - small choccy block should do the job admirably

[cqueen]

Plotloss said:

You're not allowed to touch it, everything upstream of the master is BTs lookout and its an offence under the Telecommunications Act to tamper with it

So you just connect the incoming blue and white with the internal blue and white and the incoming blue with the internal blue - small choccy block should do the job admirably

Thanks for the reply, I'm not sure it's that simple though. I now wish I would have taken a pic of the damn thing (now gone back to parents house to use net).

[Plotloss]

If you were allowed to touch it, which you're not, they're the only two wires that would count, you could connect the ringer up as well if you wanted, in fact you could connect all the wires up but its only the blue/blue and white that count really.

Theoretically speaking, obviously.

[cqueen]

I see, well I guess I could find the blue and white external cables but I wouldnt know where to put them because they 'plug in' to like a fuse type thing, of which there are 2 each with 3 holes...

[Plotloss]

Like a round disc with legs?

Thats a crimp I think.

Photos would make this theoretical exercise easier.

[cqueen]

Found a pic online...

http://www.kitz.co.uk/adsl/images/phone/external_N...

[Plotloss]

I've not seen one like that before.

I guess the incoming line is under the red bit secured with a security bolt.

Then you just flip open the clear cover and screw the blue internal wire down to terminal 2 and the blue/white down to terminal 5

[DeanVRS]

ok are you in a new build property as that style of connector is relatively new.

Behind the plate will generally be a 2 or 5 pair underground usually copper cable.

Pair 1 will be blue/white then pair 2 orange/white and so on. a quick multimeter check on your pair will show 50 volts if you have a live line to the property,just connect the pair through to the main feed to your master socket inside.

[cqueen]

DeanVRS said:

ok are you in a new build property as that style of connector is relatively new.

Behind the plate will generally be a 2 or 5 pair underground usually copper cable.

Pair 1 will be blue/white then pair 2 orange/white and so on. a quick multimeter check on your pair will show 50 volts if you have a live line to the property,just connect the pair through to the main feed to your master socket inside.

Thanks for your reply, could you be a bit more specific about which pair I put in where? use the pic as reference, i.e. "the yellow bit".

Cheers!

[DeanVRS]

i'm no good at photo editing,what wires do you have coming up from underground because you only need to connect the underground cable to the white wire from your house the blue/white white blue pair are the only ones to worry about.

you don't even need to use the terminals inside the connector box you could in pheory twist the wires together or use an electrical connector,but there should just be 2 wires on 1 side of the terminals with either a screw down connector which will line up with the 2 wires from your house.

Can you see the black underground cable and what colour wires are protruding?

[Dave_ST220]

That is the new external NTE, i have a PDF on it somewhere.

[cqueen]

Dave_ST220 said:

That is the new external NTE, i have a PDF on it somewhere.

That would be very helpful! p.s how long does it usually take for an engineer to come out?