Wait or Back Out?
Discussion
I've posted this on another forum, so I hope you don't mind a duplicate topic!
I need a bit of advice ... I placed an order for a Ball Hydrocarbon Classic I from a well known online retailer named after a particular place in Switzerland It's taken over a week to find out the status of my order - Originally I was told that the piece would be ordered direct from Ball and would take a week to arrive. On the day of delivery, I chased up the watch and was told the Purchasing Department was still trying to source the piece No problem, I'll wait.
I chased this up again today to find out where the watch was and an estimated delivery date - I don't mind if it takes another 4 weeks, but at least I'd know It seems fair enough, considering they have charged my credit card and I will be settling my statement at the beginning of next month!
I've been told that the EHC I has been discontinued and Ball no longer produce the model. Instead they have sourced the 'last remaining piece' from a retailer in a foreign country. The watch will then be sent to Ball before being dispatched to the store I purchased from. I have also been told that any marks/scratches that may be apparent will be polished out by themselves.
It all seems a bit messy and considering the value of the watch, I feel like backing out and finding something else - Ball or otherwise. However I really, really like the EHC I ... I'm just not keen on the idea that it may need polishing when it's brand new and the fact that I'm sure there are jewellers with this watch in-stock in the UK.
The only benefit from buying from them is the 10% discount I received ...
What would you do?
I need a bit of advice ... I placed an order for a Ball Hydrocarbon Classic I from a well known online retailer named after a particular place in Switzerland It's taken over a week to find out the status of my order - Originally I was told that the piece would be ordered direct from Ball and would take a week to arrive. On the day of delivery, I chased up the watch and was told the Purchasing Department was still trying to source the piece No problem, I'll wait.
I chased this up again today to find out where the watch was and an estimated delivery date - I don't mind if it takes another 4 weeks, but at least I'd know It seems fair enough, considering they have charged my credit card and I will be settling my statement at the beginning of next month!
I've been told that the EHC I has been discontinued and Ball no longer produce the model. Instead they have sourced the 'last remaining piece' from a retailer in a foreign country. The watch will then be sent to Ball before being dispatched to the store I purchased from. I have also been told that any marks/scratches that may be apparent will be polished out by themselves.
It all seems a bit messy and considering the value of the watch, I feel like backing out and finding something else - Ball or otherwise. However I really, really like the EHC I ... I'm just not keen on the idea that it may need polishing when it's brand new and the fact that I'm sure there are jewellers with this watch in-stock in the UK.
The only benefit from buying from them is the 10% discount I received ...
What would you do?
Edited by Ikemi on Tuesday 9th February 12:48
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