Grrrr online shopping all well and good until......
Discussion
Something goes tits up.
I recently ordered a bike toolkit cost circa £100 from a big online cycle supplier.
As usual they were very efficent in getting it delivered etc.
However last night whilst out cycling i had to use the chain tool, which promptly broke. Well to be precise the pin in the tool bent leaving it next to useless.
So i write to customer services this morning, predictably their answer is "use our returns procedure we'll assess whether the item is faulty and then send you a new one or give you a refund".
Now i recognise the logic and if it was an expensive item wouldn't fault it.
However the chain tool if purchased seperately is £6.79.
So they are now expecting me to pay for recorded post back and then wait for them process my 'claim' and then send me another one. I'm guessing this will take at least a week or two.
Why do they f
king bother? let alone a load of hassle for me it'll cost them more than £6.79 by the time they've refund postage fee's paid for someone to look at it etc etc.
I'm an accountant by trade and i just don't see any benefit cost or otherwise.
If they want to deter people making fradulent claims why not just ask for photo's or something for items of nominal value. What do they expect me to have done with it within 5days of reciept?
Just pointless agravation. Grrrrrrrrrrr
Sorry just had to let it out.
I recently ordered a bike toolkit cost circa £100 from a big online cycle supplier.
As usual they were very efficent in getting it delivered etc.
However last night whilst out cycling i had to use the chain tool, which promptly broke. Well to be precise the pin in the tool bent leaving it next to useless.
So i write to customer services this morning, predictably their answer is "use our returns procedure we'll assess whether the item is faulty and then send you a new one or give you a refund".
Now i recognise the logic and if it was an expensive item wouldn't fault it.
However the chain tool if purchased seperately is £6.79.
So they are now expecting me to pay for recorded post back and then wait for them process my 'claim' and then send me another one. I'm guessing this will take at least a week or two.
Why do they f
king bother? let alone a load of hassle for me it'll cost them more than £6.79 by the time they've refund postage fee's paid for someone to look at it etc etc.I'm an accountant by trade and i just don't see any benefit cost or otherwise.
If they want to deter people making fradulent claims why not just ask for photo's or something for items of nominal value. What do they expect me to have done with it within 5days of reciept?
Just pointless agravation. Grrrrrrrrrrr
Sorry just had to let it out.
I see your point however it came as part of a kit the rest of it seems to be pretty good (i bought it on the basis of a few reviews that rated the quality).
Take any item of nominal value and the problem would be the same.
I have had park tools stuff in the past and they are generally good quality, however even considering this their prices do take the mick.
Take any item of nominal value and the problem would be the same.
I have had park tools stuff in the past and they are generally good quality, however even considering this their prices do take the mick.
itsnotarace said:
To be fair £6.79 is pretty cheap for a chain tool - bin it and get a Park Tools one
I realise that the OP has already got a result on this, but here goes......regardless of the price of a product (and yes, you do Get What You Pay For), the product MUST, in law, be of merchantable quality, and suitable for the purpose for which it was supplied. If it breaks on first use, it has failed the test, and therefore the customer is entitled to demand it's replacement, or a refund if he/she prefers. A chain splitting/joining tool must, therefore, split and join a chain, regardless of the price of the tool. Seemples
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