Law relating to checked airline baggage

[burwoodman]

Looking for someone who knows not opinion please

Gatwick flight cancelled but airline said check your bag now. I reluctantly complied 30 mins later i found an alternative flight. Airline refused to hand my baggage back-used 'security' as an excuse. Im calling bs on that and they just wanted to stop me using another flight. I believe if I want the bag back it is my property, i had the receipt etc.

Anyone know?

[burwoodman]

Randomthoughts said:

It's BS, however depending how quickly you needed it may have determined whether they were able to comply in the time. Larger airports have fairly complicated baggage systems and to pull one out would require a reasonable amount of time and effort; so if you'd said "I need it in the next ten minutes" the response "It's not going to happen, it's going to be stuck in security for the next half hour" may be more accurate than you'd like.

It was engineered to stop me catching a flight 3 hours later to the same final destination with the same airline and catching the same connection. Many thanks. I thought it was BS-cheers

[burwoodman]

CYMR0 said:

What was the reason for the flight cancellation?

What was your eventual delay and what compensation was offered to you?

It was the first A380 flight out of gatwick and basically the plane has an issue. A replacement plane was flown out from Dubai so we had to overnight it (12 hours). I know the EU directive(law) which says £500 odd but I was a full day late arriving at the other end due to the next connection from Dubai being 8 hours later after i finally got there (prepaid hotel so lost a night £180). In short i could not do all i wanted(work) and i have to now go back in 2 weeks to finish what i started. I think the airline owe me much more than £680 for many reasons-primarily, this all could have been avoided if they gave me my bags back or agreed to fwd onto my destination. The alternative flight was with the same airline, just Heathrow but i had 3 hours to catch it. Their operations desk told me there were seats available but when they called to arrange they were clearly told to make up an excuse. The bag being the one they chose. Not good enough.