Ebay del, left behind bins day after 3 week holiday, gone
Discussion
So I bought a Motorbike jacket off a private seller on ebay on sunday 30 march. I left for holiday on friday the 4th of April. No jacket delivered, not a problem, I will get it when I return from the depot, or grab it off a neighbour.
I got back this evening to find I have a speeding ticket, a unpaid bill and a Hermes self employed driver delivery slip that said they had left a parcel behind the bins sometime on the 4th of April. Not a problem I pop out and it isn't there. Now it could have sat there for 18 days since I have been away, in that time having 3 bin pick ups in that time.
I have emailed the seller to tell him what is going on but when I brought it up on ebay, ebay said that the delivery info was that the parcel number for the item was registered as delivered. I feel bad for the seller as it must look dodgy I have inc my number if he wants to get in contact and also pics of the slip and the open 12 ft drive I have where my bins are.
So what is the situation ? normally it would be a paypal claim and refund, but the slip says delivered so that is not as simple. I would like to contact the delivery company but they won't deal with me. I don't really really want to go full guns on the seller as they have done their job and got it delivered, I can see them thinking "well that was 3 weeks ago, shouldn't order and go on holiday" as opposed to numpty delivery driver leaving stuff in public.
Hoping they see the situation have some sympathy and refund and chase Hermes but if they don't I am not sure what I can do ?
Got a feeling I am going to be down a few notes on this one, been back 1 hour and wish I had stayed in France !
I got back this evening to find I have a speeding ticket, a unpaid bill and a Hermes self employed driver delivery slip that said they had left a parcel behind the bins sometime on the 4th of April. Not a problem I pop out and it isn't there. Now it could have sat there for 18 days since I have been away, in that time having 3 bin pick ups in that time.
I have emailed the seller to tell him what is going on but when I brought it up on ebay, ebay said that the delivery info was that the parcel number for the item was registered as delivered. I feel bad for the seller as it must look dodgy I have inc my number if he wants to get in contact and also pics of the slip and the open 12 ft drive I have where my bins are.
So what is the situation ? normally it would be a paypal claim and refund, but the slip says delivered so that is not as simple. I would like to contact the delivery company but they won't deal with me. I don't really really want to go full guns on the seller as they have done their job and got it delivered, I can see them thinking "well that was 3 weeks ago, shouldn't order and go on holiday" as opposed to numpty delivery driver leaving stuff in public.
Hoping they see the situation have some sympathy and refund and chase Hermes but if they don't I am not sure what I can do ?
Got a feeling I am going to be down a few notes on this one, been back 1 hour and wish I had stayed in France !
I can't, the delivery company say contact seller, which I have.
Just tracked the package and it says they have a signature on delivery
http://www.interparcel.com/tracking.php?action=dot...
Obviously they haven't.
I feel a touch bad as although I have never instructed delivery companies to, I do like it when I come home and have a delivery and they have left it behind the bins or with a neighbor as it saves me a trip. Seems slightly hypocritical to kick up a first world problem over it as it is me who has been on holiday.
Lets see what they seller says, fingers crossed he doesn't tell me to poke it.
Just tracked the package and it says they have a signature on delivery
http://www.interparcel.com/tracking.php?action=dot...
Obviously they haven't.
I feel a touch bad as although I have never instructed delivery companies to, I do like it when I come home and have a delivery and they have left it behind the bins or with a neighbor as it saves me a trip. Seems slightly hypocritical to kick up a first world problem over it as it is me who has been on holiday.
Lets see what they seller says, fingers crossed he doesn't tell me to poke it.
surveyor said:
Nearly right. Seller will have to claim off the delivery company. Parcel behind bins is a joke...
Sellers's going to have to take it on the chin short term.
Will the seller get the value of the item from the delivery company or just the delivery cost? if they don't I don't think I will push it as it seems unfair for them to be out of pocket because of a third party.Sellers's going to have to take it on the chin short term.
CEmm said:
This.
The seller will not have to make a refund as he did send the item, and it was delivered.
Unless the delivery driver saw it was still there and sent it back to the sender? But i severely doubt this knowing delivery drivers and would hope you would have some sort of note.
Call the delivery company, show them the note and they will see it has not been "delivered" into your possession and refund you.
Happens more than you'd imagine.
I have no problems doing the chasing but they won't deal with me and there is no tracking number on the slip nor is there any contact number. The number I have is from ebay system and it is for interparcel not hermes and they won;t deal with me either.The seller will not have to make a refund as he did send the item, and it was delivered.
Unless the delivery driver saw it was still there and sent it back to the sender? But i severely doubt this knowing delivery drivers and would hope you would have some sort of note.
Call the delivery company, show them the note and they will see it has not been "delivered" into your possession and refund you.
Happens more than you'd imagine.
Joeguard1990 said:
Not the seller's problem as item has technically been delivered.
you need to push the delivery company hard. Provide proof that you were on holiday and that will make it obvious that a false signature was given. I don't know how you would escalate being Hermes but I've done it before through Royal Mail and got my money back for the full item.
The note says left behind bin so they can;t have a signature.you need to push the delivery company hard. Provide proof that you were on holiday and that will make it obvious that a false signature was given. I don't know how you would escalate being Hermes but I've done it before through Royal Mail and got my money back for the full item.
What a par-larva
Seems like it probably wasn't nicked as I have some car ramps, oil pan and a few tools behind the bins in case I need to work on the Motorbikes or car quickly, they are all there.
So seems the bin man must have thought it was rubbish and chucked it ;(, bloody shame as it was a nice jacket.
Such a waste, rather some scrotbag nicked it and it was being used !
So seems the bin man must have thought it was rubbish and chucked it ;(, bloody shame as it was a nice jacket.
Such a waste, rather some scrotbag nicked it and it was being used !
Chrisgr31 said:
Oredering stuff before going away for 3 weeks is just daft. Reality of course is that the vast majority of people would like to be saved the need to go to the depot to collect an item and therefore like it left somewhere relatively safe or with a neighbour. However the Courier almost certainly wouldn't hav left it there had he known the OP was away for 3 weeks. In fact I suspect it would have been returned to the seller.
Personaly I get anything small sent to work, and anything larger or that is going to arrive at a weekend or when I am off work I use the Collect Plus service which delivers it to a local collection point, ours are either a shop or the 24 hrpetrol station. Works really well.
Yeah, I thought i would be delivered in 2-3 days leaving an extra for safety. But it was a auction so couldn't help it. That's why I feel a touch responsible and don;t want to see the seller out of pocket.Personaly I get anything small sent to work, and anything larger or that is going to arrive at a weekend or when I am off work I use the Collect Plus service which delivers it to a local collection point, ours are either a shop or the 24 hrpetrol station. Works really well.
An update.
Turns out I look a tit and also have the nicest binmen in the world.
The package was left behind the bins on the firday, tuesday rolls around and the binmen take the bins and notice a package behind and leave it. The next week they come and see the same package there and nothing on the drive again ( we normally always have a few vehicles on the drive at any one point) so one of them takes the package thinking we are on holiday and leaves it in the truck. The truck has been swinging by most days since and this morning (not their round for this street today) they pulled up and knocked on the door and gave me my package and drove off on their round.
So I have sent a humble apology to the seller explaining, and the binmen wouldn't take anything as a thankyou. So they are going to get a big Xmas pressie this year. Also a email to the council telling them how good that truck is in the local area.
All is well that ends well.
Turns out I look a tit and also have the nicest binmen in the world.
The package was left behind the bins on the firday, tuesday rolls around and the binmen take the bins and notice a package behind and leave it. The next week they come and see the same package there and nothing on the drive again ( we normally always have a few vehicles on the drive at any one point) so one of them takes the package thinking we are on holiday and leaves it in the truck. The truck has been swinging by most days since and this morning (not their round for this street today) they pulled up and knocked on the door and gave me my package and drove off on their round.
So I have sent a humble apology to the seller explaining, and the binmen wouldn't take anything as a thankyou. So they are going to get a big Xmas pressie this year. Also a email to the council telling them how good that truck is in the local area.
All is well that ends well.
Seriously!? Or is this one of those fables/worries about Heath and safety/ Council workers etc
I shouldn't email them to tell them what a stand up/ out of their way/ effort those guys made to their customer, promoting good relations between council services and the community?
Well I am gob smacked.
I shouldn't email them to tell them what a stand up/ out of their way/ effort those guys made to their customer, promoting good relations between council services and the community?
Well I am gob smacked.
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