Travel agent problem
Discussion
Apologies if this is in the wrong section but i think it related to law..
The basics are that my partner booked a holiday for next year & paid a deposit.
Due to my work circumstances I doubt if i'll be able to make it, so told her to cancel it & try to get at least some of the deposit back.
The problem now, she claims that the travel agent has told her that it cant be cancelled, she cant change any of the names, & if she wanted to chage dates / names, she would have to pay the full amount regardless & then re-book with no refund.
Basically sounds as if they are forcing her to pay for it knowing we won't be able to make it.
Personally I call bulls
t, but I know nothing about this as I've never had to deal with this kind of thing before.
It just doesn't sound right to me.
Anyone?
The basics are that my partner booked a holiday for next year & paid a deposit.
Due to my work circumstances I doubt if i'll be able to make it, so told her to cancel it & try to get at least some of the deposit back.
The problem now, she claims that the travel agent has told her that it cant be cancelled, she cant change any of the names, & if she wanted to chage dates / names, she would have to pay the full amount regardless & then re-book with no refund.
Basically sounds as if they are forcing her to pay for it knowing we won't be able to make it.
Personally I call bulls
t, but I know nothing about this as I've never had to deal with this kind of thing before.It just doesn't sound right to me.
Anyone?
Well it seems extortionate to me as the deposit was over £600 each person.
I don't see why they wont just make changes.
It would be a case of loose the money already paid (£1300) & re book different dates. Rest assured, this far in advance the airlines or hotels wont see any of it, so thats the easiest money they've ever made!
She never received any T&C's when booking in the first place, so nothing to state there would be no changes allowed of any kind.
This sickens me to say the least!
I don't see why they wont just make changes.
It would be a case of loose the money already paid (£1300) & re book different dates. Rest assured, this far in advance the airlines or hotels wont see any of it, so thats the easiest money they've ever made!
She never received any T&C's when booking in the first place, so nothing to state there would be no changes allowed of any kind.
This sickens me to say the least!
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