Iphone4 Dead After 3 years

[Alucidnation]

Morning all.

We have had an iPhone4 for approx three years, and we have the problem of the lock button not working (easy to get around using accessibility), but now the phone screen has gone black and will not display anything.

The phone was bought on a 2 year contract from an o2 store.

After speaking with Apple, they suggested i contacted o2 which i did, and they said that it would have to be repaired and i would need to pay for this.

Now, I'm not all that clued up on all things legal, however, i was under the impression that we had up to 6 years to expect a purchase to last for and can somehow be reimbursed for repair costs etc?

02 have basically washed their hands of it saying that a £500 found is only designed to last for the length of the contract.

Any help appreciated as i really am not sure where i stand with this, or even where to look!

Thanks!

[Alucidnation]

The 6 years was some consumer law but I have just found it and it appears I misunderstood it.

Sooooooo, yes, time for a new phone.

As you were!!

[Alucidnation]

Thanks everyone for the help.

I guess if it costs 100 odd pounds to repair its worth it, as it is in perfect condition and worked fine.

I'll then go down the route of claiming back the costs via the soga.

Is there any type of claim form I use?

[Alucidnation]

JustinP1 said:

Alucidnation said:

Thanks everyone for the help.

I guess if it costs 100 odd pounds to repair its worth it, as it is in perfect condition and worked fine.

I'll then go down the route of claiming back the costs via the soga.

Is there any type of claim form I use?

Whoa, whoa whoa Sweet Child of Mine!

You need to put that to the retailer and give them the chance to provide the solution. Otherwise your claim will fail.

In terms of Currys, they first of all offered me an 'out of warranty repair' and I let the operative explain the terms. £95 plus cost price of parts.

All I had to do as use the magic SoGA words and that changed to the TV being repaired for free. The definition of what would be repaired for free would be if the repair would have been covered by the manufacturers warranty.

If the repair is not economic, they have other legal options, including giving you a partial refund.

Ah, ok thanks.

I think my best course of action then, is to go into the store and see what solutions they have.

[Alucidnation]

Forgot to update!

Anyway, the phone was left for a few days and we then went into the Apple store.

They took the phone, plugged it in and it bloody worked!!

Because the lock button was broken, there was no way it could be hard reset. As the battery was empty, we are guessing it reset itself after being plugged in.

So, basically its working perfectly again (apart from the lock button).