Discussion
Looking for some help regarding an ebay sale.
Sold a car related item accurately described and photographed beyond an inch of it's life. Sent within a day and signed for. I then notice the buyer has opened a case and claimed not as described and demanding a £25 partial refund. I refuse and tell them that it was as described but they should send it back for a refund if they desire.
That was 1st Spet and after a week he had not responded, sent a tracking number and as of today no item has turned up. Meanwhile my paypal account is £85 in negative balance.
I escalated it to ebay and they have found it the buyers favour even though no item has been sent back to me and my account still in negative balance. I was furious as it is evident the buyer was happy to keep the item provided i bunged them £25 .I explained this to ebay but it is like talking to a brick wall.
They are still holding the payment and said i now have to wait until 22nd Sept.
Which contradicted the 8 days the guy from eBay told me on the phone. The buyer has not responded in 10 days and has not indicated when he will send it back if at all
I have done everything by the book and yet it feels like i am the one being penalised. I keep getting prompted to refund them, but wh should i when i have not got the item back and my account is £85 in the red
Sold a car related item accurately described and photographed beyond an inch of it's life. Sent within a day and signed for. I then notice the buyer has opened a case and claimed not as described and demanding a £25 partial refund. I refuse and tell them that it was as described but they should send it back for a refund if they desire.
That was 1st Spet and after a week he had not responded, sent a tracking number and as of today no item has turned up. Meanwhile my paypal account is £85 in negative balance.
I escalated it to ebay and they have found it the buyers favour even though no item has been sent back to me and my account still in negative balance. I was furious as it is evident the buyer was happy to keep the item provided i bunged them £25 .I explained this to ebay but it is like talking to a brick wall.
They are still holding the payment and said i now have to wait until 22nd Sept.
Which contradicted the 8 days the guy from eBay told me on the phone. The buyer has not responded in 10 days and has not indicated when he will send it back if at all
I have done everything by the book and yet it feels like i am the one being penalised. I keep getting prompted to refund them, but wh should i when i have not got the item back and my account is £85 in the red
Edited by CMYKguru on Friday 12th September 20:55
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