Mistake made when buying advanced ticket. No refund
Discussion
This is going to be a case of just live with it I fear, but it is worth a try.
My cousin called to day she was having problems with a train company.
She bought tickets for her and two friends online and paid by credit card. Duting the buying process, she was looking for the best station to leave from, she lived between two. She chose one station then decided to change by going back in the website to the beginning.
Now she as been charged for five tickets instead of three.
A pretty obvious mistake. The summary shows five tickets one way, and only three back.
She is visually impaired and has difficulty using some websites. She says it wasn't obvious in the site (though I am sure it was there in the Terms and Conditions) that there were no refunds.
A call to the train company resulted in nothing. They won't budge and I guess that is their right. No discretion, no movement.
Now it isn't the train company's fault she can't see properly. But in the spirit of commin law is it not obvious she Made a mistake?
Can she just cancel the Credit Card transaction? Does the fact she bought online with a credit card have any impact on this?
I've a feeling she's going to have to write this one down to experience. £140's worth.
Any advice appreciated.
My cousin called to day she was having problems with a train company.
She bought tickets for her and two friends online and paid by credit card. Duting the buying process, she was looking for the best station to leave from, she lived between two. She chose one station then decided to change by going back in the website to the beginning.
Now she as been charged for five tickets instead of three.
A pretty obvious mistake. The summary shows five tickets one way, and only three back.
She is visually impaired and has difficulty using some websites. She says it wasn't obvious in the site (though I am sure it was there in the Terms and Conditions) that there were no refunds.
A call to the train company resulted in nothing. They won't budge and I guess that is their right. No discretion, no movement.
Now it isn't the train company's fault she can't see properly. But in the spirit of commin law is it not obvious she Made a mistake?
Can she just cancel the Credit Card transaction? Does the fact she bought online with a credit card have any impact on this?
I've a feeling she's going to have to write this one down to experience. £140's worth.
Any advice appreciated.
You got me googling. Thank you.
Would this help her?
http://www.which.co.uk/consumer-rights/regulation/...
You would think so. A genuine mistake.
I think she'll have to suck this one up.
From the booking form, to a human being it does look like a bit of a wierd error. Two one way tickets from ine station. 3 return tickets from the next station up the line all to the same destination.
The problem is a cobination of poor eyesight. She has a condition called Nistagmus and she likes to be independent, not to have to get people to do things for her. She's an intelligent person, but can be dim and clumsy.
I just hope she can cancel the credit card transaction. Or put a dispute on it or whatever it is called.
Breadvan72 said:
Where do people get such stuff from? The rules on distance selling (no longer called the Distance Selling Regulations, but never mind that) certainly do apply to online transactions. As pointed out above, however, those rules do not apply to passenger transport contracts.
As for the "spirit of the common law", the common law is actually quite unforgiving about unilateral mistakes.
It's worth a letter asking the train company to relent, but it doesn't have to.
Cheers for that. I guessed this. Being stupid is no excuse.As for the "spirit of the common law", the common law is actually quite unforgiving about unilateral mistakes.
It's worth a letter asking the train company to relent, but it doesn't have to.
bigandclever said:
This may or may not work for you (I believe it's discretionary) but I've managed to get refunds on Advanced tickets at the station itself, after a bit of form filling. Don't even need a sob story, just a straight-forward "I can't use them".
Let's hope you live up to your username. Worth a try . Cheers.Thank you all for your thoughts on this.
She's offered me the tickets is I fancy a day out in Birmingham I'll pay her for them.
A couple of questions.
The tickets are for the Airport ie the NEC. I am already going to the classic car show there in Nov. Mrs Wildcat has no interest in the Pistonheads show.
These are Cross Country tickets.
Can I change the date of travel in them?
If I can and they are for a set train, can I get off the train earlier? Say go to Brum fr the day?
Finally, other than the NEC, what is there to do for a day out in Birmingham? No insult to Brummies intended but apart from the now demolished Central TV, Longbridge, Solihull and a girl I used to go out with from Hall Green, I know nothing about the place. My wife would probably frown in me revisiting the Hall Green option.
I guess also, my cousin would have to make any changes as she bought the tickets.
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