Dealer not paying off finance

[Lee540]

After part exchanging my bike into dealership back in September with outstanding finance and taking out a new deal with a new bike and new finance house the dealer didn't use the funds they received to clear the finance on my part exchange.

It's gone two months un-noticed till I was browsing a bank statement today.

Called up finance company of original bike and they are unaware of anything.

Called up dealer and no one could talk to me till tomorrow.

How do I calculate the refund due? Is it just going to be the months I've paid extra? Obviously settlement figures changed, I've been paying two finances when first one should have been cleared.

Has this happened to anyone else before? My p/x was sold within a few days so that new owner is unaware his bike isn't HPI clear.

Cheers

Lee

[Lee540]

An oversight I'm sure, the dealership are an agent for both old finance company and new one. They are aware of outstanding finance, this was made clear and deal was done with that in mind.

I just wanted to know how to calculate refund given deal was done from end of August, two months have past so that settlement figure now out of date is what I borrowed in the deal.

Thanks

Lee