Dealer damaging car.

[JakeThePeg]

OH needed a new key for her car, and they tried to access the OBD port on it and in doing so snapped the clips holding the cover in. OH went apoplectic and they replaced it FOC. I was wondering if they had to or was a gesture of good will and probably scared of OH (she scares me sometimes!)

[JakeThePeg]

Whether as the dealer broke it, they are legally bound to replace it or not.

When she gets angry, she is slightly disconcerting. They did try, but as it had been forced off which was obvious and it was a busy Saturday with a lot of customers I think the picked their battles.

[JakeThePeg]

I thought they had to under certain circumstances.

[JakeThePeg]

10plate Fiat 500

[JakeThePeg]

Hol said:

If she is as 'sassy' as you say, then don't be surprised if she has trouble getting a servicing appointment from that dealer in the future.

We both use a local independant for the things I can't do. But servicing and minor things I tend to do it.

But we had to go to the main stealer to get a spare key, thus why the damage happened.

[JakeThePeg]

Monkeylegend said:

She sounds like the customer from hell. What would she have done if it had been something worth getting upset about?

Customer from hell just because main dealers broke something then tried to claim it wasn't them. So understandably, to me, she got annoyed, spoke to the manager who agreed to replace it.

Real problem customer that is.