Salesman cock up?

[ruff'n'smov]

Quick background.
Son was going to buy a new car cash and after having a look round decided on one particular car, anyway had a chat about spending his savings as opposed to financing a deal, asked them to come up with a quote and what the came back with was exceptional, so he went with it.
Comes to this evening, the day before collecting and a full 7 days after the deal was done and the dealer calls him and said their calculations were a little amiss ...and the monthly payments were 21% more. This was because they'd forgot to take the settlement of his P/X into account.

Now I don't expect them to give him the car at the original quote, that would wipe out their margin, I would also not expect to pay for the finance, but the cheeky sods after their own cock up want a full 9% rate! the least they can do is offer a good rate to sweeten their cock up.

The cynical part of me thinks they left it so long as to build the excitement so they would get him to buy anyway.

But am I missing something ?? Is this a FSA thing or just another car salesman who between him and his finance manager can't add up thing and move on.

[ruff'n'smov]

Baryonyx said:

Sounds like he has been caught hook, line and sinker on this one. I suspect you are right in noting that the mistake was pointed out at the last moment, they're probably hoping he'd be enfeebled by the thought of actually getting the car that he'd take any old rate to get it once his heart was set on it.

They picked on the wrong 'un Baryonyx. He's not like me at his age.....he's said fk'em and getting his deposit back.

[ruff'n'smov]

JimmyConwayNW said:

What you deem a good rate ?

This is a nationwide 'premium brand' dealer and I know they can get a 5.5%

[ruff'n'smov]

Used. 14 plate Focus ST.

[ruff'n'smov]

PurpleMoonlight said:

Are you saying the interest rate now being quoted is higher now than before, if so what was it before?

Have you asked the salesman why?

The interest rate may be linked to amount being borrowed I guess, and as that is now higher it's higher.

No. They at the last minute said that the cost has increased because the salesman miss calculated the price to change because he had forgot to include the settlement of PX into account.

[ruff'n'smov]

Butter Face said:

Seems like a genuine (if not pretty schoolboy) error.

The rate hasn't changed, the deal hasn't changed really.

It's your choice really, take the car at the new figures (which are right) or walk.

Pretty much what I said to the lad, although the couple of things that piss me are waiting to the 11th hour to tell him, and when we were looking at the quote I distinctly remember saying that's a 'cracking rate bite his hand off', in front of said salesman.

We will definitely be walking regardless no faith in a dealership that can make such a basic error.

[ruff'n'smov]

went with him to get refund and he ask for them to split the difference and they point blank refused.
Ultimately someone else will get tye deal

Regardless of it being a error or deliberate. 11th hour cock up call gives no.confidence in the knobs.

[ruff'n'smov]

Sheepshanks said:

ruff'n'smov said:

went with him to get refund and he ask for them to split the difference and they point blank refused.
Ultimately someone else will get tye deal

Regardless of it being a error or deliberate. 11th hour cock up call gives no.confidence in the knobs.

Will they be compensating him for his loss of time and disappointment?

The lad is very philosophical about it, and getting the right motor at the right price is the thing he wants, life's too short to be fecking about with Ombudsman, for half an hour wasted , seeing a business Manager getting handed his own arse by a 20 year old lad while trying to be cocky , was compensation enough for him. Plus a good life experience.

[ruff'n'smov]

Butter Face said:

I never said it wasn't a poor show on the dealers part, they've obviously sold enough cars that they couldn't be arsed to do anything about it.

They've cocked up, they've said they've cocked up. They don't have to do anything about it, it's poor form to not do anything but have the done anything legally wrong? Nope.

I agree that people invest time etc, so does the salesman tbh and he won't be getting anything for 'lost time'

I agree with everything you're saying there Butter Face, but the last sentence let you down, get to the back of the class.

[ruff'n'smov]

Deerfoot said:

Butter Face said:

There was a little winking smiley at the end. Just in case you missed he humour, it was a joke.

Hope that helps.

Yep, I did see it but it's so hard to tell when a sales professional is telling the truth.

There you go using Sales and Professional in the same sentence

[ruff'n'smov]

Jasandjules said:

Do you have a signed contract with the figures written down (i.e. the agreed figures)?

Only the sales order, which had the PX on but didn't have a section which would show the price to change after old car settlement figure had been taken into account.
So pretty ambiguous I would have thought. ?

[ruff'n'smov]

delboy735 said:

ruff'n'smov said:

Quick background.
Some other stuff and :-

the least they can do is offer a good rate to sweeten their cock up.

Am I the only one who saw this and laughed ??

Very school boy stuff, Delboy...

[ruff'n'smov]

andymc said:

ruff'n'smov said:

delboy735 said:

ruff'n'smov said:

Quick background.
Some other stuff and :-

the least they can do is offer a good rate to sweeten their cock up.

Am I the only one who saw this and laughed ??

Very school boy stuff, Delboy...

they may have been unable to reduce the rate if his credit profile wasn't tip top

We will never know because the Salesman never tried, or if he did his Sales Manager wasn't prepared to reduce his margin to overcome the ste service.