Discussion
Bought a small tool from a big electrical component retailer ( often confused with a clothing company with a similar name)
Anyway it packed up after two months and half a dozen uses at most. Took it back to the store who said they needed an exact date.time i bought it and if i paid cash/card.
I said I didn't keep a record of everything I buy but the fact remains that the product has their name on the front is in it's box with unused accessories and they still refused to do anything.
As if the arrogant nerd at the desk was unhelpful the customer service phone number was even worse.
The fact that the item was less than £20 is irrelevant. It should last longer than a few months and is not fit for purpose.
They keep insisting i need to know the exact date and time i bought it which in my view is complete nonsense as the item has been sold for 8 months and is well in the warranty period.
Any higher power I could take this to as this is on par with the worst customer service i've ever experienced.
Anyway it packed up after two months and half a dozen uses at most. Took it back to the store who said they needed an exact date.time i bought it and if i paid cash/card.
I said I didn't keep a record of everything I buy but the fact remains that the product has their name on the front is in it's box with unused accessories and they still refused to do anything.
As if the arrogant nerd at the desk was unhelpful the customer service phone number was even worse.
The fact that the item was less than £20 is irrelevant. It should last longer than a few months and is not fit for purpose.
They keep insisting i need to know the exact date and time i bought it which in my view is complete nonsense as the item has been sold for 8 months and is well in the warranty period.
Any higher power I could take this to as this is on par with the worst customer service i've ever experienced.
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