Discussion
Trying to move my broadband service from current house to new house and the isp says they can only do this if I sign up for a new 18 month contract. I am out of contract and it is just a rolling sevice paid monthly.
I feel like I am being 'forced' by them because I have the audacity to move house, my question is would this be considered as an 'unfair term or condition'.
I am quite happy for them to be my broadband provider at the new place but not on an 18 month contract. The call centre drone escalated it to the call centre service manager drone but same response but hopefully it has been kicked up to a more senior drone and sense will however unlikely prevail.
As things stand the phone line moves at the end of the month and broadband will cease.
I feel like I am being 'forced' by them because I have the audacity to move house, my question is would this be considered as an 'unfair term or condition'.
I am quite happy for them to be my broadband provider at the new place but not on an 18 month contract. The call centre drone escalated it to the call centre service manager drone but same response but hopefully it has been kicked up to a more senior drone and sense will however unlikely prevail.
As things stand the phone line moves at the end of the month and broadband will cease.
Well Talk Talk are the offending ISP and the only need to stay with them is a particular E-mail address that I have managed to migrate to my own domain. Overall the service has been reliable and not caused any problems so I don't object to staying with them. I have been out of contract with them since 2006 as they have provided cause to change.
The 18 month min term when moving was a surprise and only found when I spoke to them because automated moving thing didn't work. I don't want the contract because fibre is allegedly going to appear later this year and TT may not have space on the exchange and I won't be able to change when needed.
In the end I accepted a 12 month contract but I do feel strong armed into it, only positive is OFCOM have capped charges when buying yourself out of a contract..
The 18 month min term when moving was a surprise and only found when I spoke to them because automated moving thing didn't work. I don't want the contract because fibre is allegedly going to appear later this year and TT may not have space on the exchange and I won't be able to change when needed.
In the end I accepted a 12 month contract but I do feel strong armed into it, only positive is OFCOM have capped charges when buying yourself out of a contract..
It gets worse, they now say they cannot transfer the service as the computer says no (error actually) so I am going to have my broadband service terminated. You really can't make this stuff up.
Sent e-mail to Dido Harding who apologises and sends it to one of her inner minions, as the cut off is 30th Jan,the minion in question has a day off and doesn't hand it over to anyone...
Anyone recommend a broadband only deal that doesn't need line rental included?
Sent e-mail to Dido Harding who apologises and sends it to one of her inner minions, as the cut off is 30th Jan,the minion in question has a day off and doesn't hand it over to anyone...
Anyone recommend a broadband only deal that doesn't need line rental included?
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