Quick question about solicitor contract

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After a non-fault accident I decided to use the solicitor recommended by my insurer to claim back the excess from the at fault party. The solicitors have turned out to be useless, when I signed up with them part of the paper work I signed said I agree to not take my claim anyway else. Is this part of the contract legal? Would I be able to contact them and say due to your poor service I wish to take my claim elsewhere and end my contract with you? I wasn't happy with this bit of the contract when I signed it but I just wanted everything sorted out quickly and this seemed the quickest way.

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martinbiz said:

Ah.... the joys of the good old days when your broker would sort all that stuff out for you.

Tell me about it! I even called the third party insurer and told them: "my insurer wants me to use a solicitor to get my excess back, as your client has already admitted full liability rather than adding a solicitor's fee to the bill why don't you just give me excess back directly?"

"No, you need to submit a claim via your solicitor" was their reply! No wonder insurance keeps going up.