Tenancy Lost key

[jbsportstech]

Just a quick one but should a managing agent not retain a full set of keys.

It turns out our last house the gave us 15 keys and only a kept a back door key!


It had two front doors and we only had a 1 motrice key for the second which has been miss placed in the move to our own home.

Estate agents didnt have another key for this door so want me to pay for all new lock out of my deposit.

Can I argue they should of kept a key or just accept I lost the key and take the hit.

[jbsportstech]

no they are asking as they as they issued me the only key and its missing. They have not raised security as its actually two keys missing but this is the only they are worried about as unless the landlord has one in bath no one has a key for this lock. As we only got one and there were two doors with 3 locks we only used the 1 lock per door.

I am a bit stuffed as they have £1125 deposit and we moved at two weeks notice(its a long story) but its was a nightmare and i forgot to cancel the dd so have paid them an extra months rent this week which I am trying to get back.

So they are sat on £1900 of my money!

Edited by jbsportstech on Wednesday 4th March 16:39

[jbsportstech]

Dromedary66 said:

You lost the only key to that door.

You should have to pay to get a new lock put in.

A bit of history if they had a key i would pay to get one cut but they failed to keep a set of keys nto great is it.

There was a water leak on moving day and all the stuff in the utility got wet it was a nightmare. The key was in a fruit bowl packed by someone else and can't find were there plumber put it.

[jbsportstech]

randlemarcus said:

Have you left yet? If not, hie thee to B&Q and replace the lock/barrel yourself. Much cheaperer.

If you have left, you are in the hands of the agent. poor thing.

yes

[jbsportstech]

smac said:

Id be suprised if two weeks notice was sufficient - did they agree this?

We were served two months notice however we would have had to have sales viewings and replacement roofing works etc so we choose to move out. We had two weeks remaining in feb and the option was move out in two or 6 weeks!

[jbsportstech]

pork911 said:

even if they had another key, the lock would need to be changed if you failed to return the key you had for it


(-ideally all should be security keys, but losing one of them would cost you even more)

I appreciate that we lost the key but the agent was paid to manage the house and turns out all they retained was a back door key which explains why couldn't get in to inspect one day as my other half left a key in the back door.

not very good for an agent being paid to manage the letting.

We are both negligent I lost a key she failed to retain a set of keys just seems I am paying the hole bill!

I am tempted to say lets split the cost as you should of retained a key and lets split the cost but i doubt it will fly. She wants £72 now 60 plus vat,

[jbsportstech]

bigandclever said:

When are they likely to confirm they have/n't?

she won't ask it the church and it will look bad she didn't keep a spare key.

she said her roofer will check tomorrow if the key is were in the utility room if not she will instruct her lock smith and return the rest of my deposit. She wants 5 working days to return over paid rent and deposit.

[jbsportstech]

elanfan said:

Could you still get access to the property on some pretext.?

If the door can be opened pop the lock out get down to a locksmith and they can cut a key.

Hey presto you found the key.

Alternatively buy a new lock for under £20 and fit it.

no roofer has started works today!

[jbsportstech]

pork911 said:

do you not understand your having lost the key (itself, solely, wholly) means the lock needs changing?


I

The key is lost in the move not on a night out.

I agree I lost it the plumbing failed they said a plumber would,be 30 mins he was 2.5 hrs on the day I moves when I arrive she had moved stuff around and I can't find it.

I have accepted the £72 and moved on, if they had kept a key they would,of got one cut

[jbsportstech]

pork911 said:

Cutting a new one won't find the one you lost. Even if they took your word for it that it was lost (why would they take that risk?) neither you nor they can know it won't reappear (or already have been found closer to the property than on a night out )

Look I understand were you are coming from re security but they have never ever raised security as and issue they need a new lock as the failed to keep a copy of the key and i lost one in the move after we were told by the church we could stay for 12 months they changed their minds.

To be clear its not really issue it lock two on the internal door so to gain entry you would need 3 keys one key does not not comprise security as there is a locked door in front of the and another lock on this door.

[jbsportstech]

superlightr said:

its not up to the agents to keep spare keys. Dont shift the blame. If you didnt give back all the keys thats your fault.

May be sensible if the agents did as it would assist in their own work but I bet its not part of your contract that the do. I do bet that its part of your contract to return all keys and if you dont will have the cost charged to you of new locks.

You did not have to move out with 2 weeks notice. It suited your wishes to do so.

You did not cancel your standing order - whose fault is that?

If im being blunt and direct that because I hear the same type of excuses all the time - its not my fault.

If you really dont think the deduction is justified dispute it with the deposit protection scheme.

I would expect a competent agent to hold a full set of keys fro the landlord in my experience.

The was a water leak on moving day the keys got put into a box by their contractor. I was not at the other house directing the movers I was waiting was stuck waiting for their emergency plumber who was late. These are aggravating factors I don't know in what box the keys got put and I dont know were in my garage that box is which is rammed until my shed goes up.

No we were promised 12 months tenancy but they have designated it for minster of religion so can have it back at two months notice whatever. They wanted me out the end of feb or march there wasnt much choice. I didnt want to rent the house any longer than necessary we had to take the new house by end of feb it didn't suit me it was a condition.

I have accepted the charge.

Edited by jbsportstech on Thursday 5th March 15:20

[jbsportstech]

pork911 said:

tenants should pay for things they don't return, but we've been over that...


seems a bit more flavour here to the 'lost' key,
whose contractor put the keys in one of the boxes?

and are you really saying the keys are in one of the boxes in your garage and you just can't be arsed digging them out?

and this leak on moving day - a burst pipe no where near anything being moved was it?

Using your logic i should pay for a key not a lock! they should of held a key for it in my mind. I am more than happy to pay £5 for a key.

I can't be bothered telling you the whole story as quite frankly your attitude is starting to piss me off you are so off.

They are the church and had a notice in place that said they could demand the house back at 2 months notice as it designated for a vicar. norma ast tenancy does not apply to the church same as they are council tax exempt etc, they can section 21 even in an assured period providing they can convince a court it is needed for minister of religion as it is a curt/vicar house. Turns out they have changed their mind and are selling it!

I am not some lazy ttI had a nightmare move the movers broke have my appliances and furniture, i have moved to smaller house and my garage is rammed!!! the weather has been wind and heavy rain everything time i have gone out and my work is nuts and i have audit this month and need to get ready for it so i can't take time off work.

They had said they would change the lock today but now she has offered to wait i have asked for the weekend to search the garage but i not had a day off yet to go in the garage and search since we discovered the key was missing which is now my preferred option.

Edited by jbsportstech on Thursday 5th March 18:42

Edited by jbsportstech on Thursday 5th March 18:46

[jbsportstech]

pork911 said:

whats with the anger, i genuinely have no idea why you can't grasp the issues and are so keen to cling only to what you think they should have done - other than lots of stuff going on in your life etc?


i was only pointing out what is now obvious (and wasn't when you earlier said the key was lost) - anyway, about this leak...

After the washing machine was removed and loaded onto the lorry the ball vale failed and since the have lost the stop lock in building extensions I had to shut the water off in the road.