Courier lost my package, claim off credit card?

[markw996]

I bought some expensive stone sealing liquid from a guy on eBay who offered collection only. I paid with Paypal funded from my Barclaycard and arranged a courier (who I've used lots of times before) to collect the parcel. The guy agreed to package it up so I emailed him the label.

It's been 10 days now and the courier finally admitted they'd lost the package. There's no compensation as the couriers small print says they won't compensate for liquids.

It now turns out that this guy's idea of packaging was to wrap it in clear clingfilm and sellotape the label to it, so it was clear (excuse the pun) to see what was inside.

I can't claim from the courier, a Paypal chargeback wouldn't be fair (or successful) as the guy is only guilty of st packaging and a lack of common sense.

Do I try to use my credit cards insurance? The item was over £100 so it should be possible to make a claim.

[markw996]

Unfortunately I arranged the courier and asked the seller to package it and affix the label.

[markw996]

Muzzer79 said:

I'd be surprised if your credit card company accepted.

Your cc insurance covers the item - non supply of, etc

I'd be surprised if it includes goods in transit cover on an item you have couriered....

I'd you didn't take out G.I.T cover with the courier, then I think you're going to have to suck it up....

I didn't read the small print that says liquids aren't covered by any compensation, I even paid extra for said non-existent compensation.

[markw996]

Mopar440 said:

markw996 said:

Turns out that this guy's idea of packaging was to wrap it in clear clingfilm and sellotape the label to it,

How does that make it the seller's fault that your courier lost the package?

It doesn't make him liable, but it's pretty irresponsible to package such an expensive item so that everyone who comes into contact with the parcel can see that it's worth stealing... if that's what has happened.