Tesco vouchers Stolen and Account Switched

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Got an email in the early hours to say my email address to Tescos online had been successfully changed.

Not by me it hadn't.....

Anyhow got on to Tescos this morning and they were actually really good and as I had supporting documentation etc I was able to switch it all back. Took a while as there was quite a trail left with many things switched. The thieves had actually stolen my club card vouchers and are currently eagerly awaiting a playstation tv to be delivered to their local store.

Now this order has been cancelled and I have my vouchers back but I have the thieves mobile number. I would like to take revenge. Any useful (and legal) ideas?

It may just be a disposable so I have a limited window of opportunity.

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Purity14 said:

Text them a picture of a blue waffle if you must, but it would be easier to just move on with your life.

I have moved on, it was just for my entertainment. It has taken me an hour of my life to sort it all out and gather documentation and just felt like having some amusement at their expense.

No big deal.

I have reported it to police for fraud and Tescos have all the details.

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btcc123 said:

She is not sure of the mechanism of taking over the accounts as her main job is to make sure the customers are happy after their call,E-mail etc so basically if the people take a call for something like theft of their vouchers they pass it to her.She did say that their are at least 6 E-mail addresses that keep coming up quite often,the customer is always reimbursed if it genuine but their are loads of customers that try to con her by saying they have not received the vouchers or lost them but she tells then when and where they spent them so know they are being dishonest.

Every theft to vouchers and it seams to be random amounts is reported to the Tesco fraud team along with issues with internet shopping,home shopping,staff fraud etc and they work closely with a police dept that deals with this fraud.It seams to be getting worse and although the thieves my think it is minor as they are vouchers but actually they are stealing money.

It is good to know Tescos are taking it seriously. I didn't lose anything in the end and actually Tescos were very good at this, it took a fair while to unravel it all as the thieves had used disposable email addresses to move between until they set up a yahoo one. Using my name.

I have said that there should be alarm bells rung if someone tries to change more than one key contact detail at once and then orders stuff.

I tried reporting to the police who said that as I hadn't lost anything I couldn't report it.

I am still perplexed how they got into my account as it was not via the attached email address, that is ring fenced and secure.

I sooooo wanted to go to the store but it is in Surrey and I am in Hertfordshire and I am not a powerfully built director and I have no beard, goatee or otherwise, but I am a weak and feeble woman. I probably would have shouted "Thief" and then run away like a girl. Hopefully Tescos did something and hammered frozen sausages into their heads or something of that ilk.

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foreverme said:

They cannot do this by just switching email addresses as you need the digits on your club card to confirm...

No you don't. I have the club card in my possession. You just need to log in.

The only way we could track the account was through the clubcard attached to it which I had with me. They had changed every other bit of information (phone number, delivery address, email etc) but not the club card stuff.