Another gigantic cock up by dvla!
Discussion
Well, I think they have reached new heights on this blunder.
We moved house 3 months ago, sent the V5 off with our change of address in Febuary and today received a cheque from them for £187.50 which was sent to our old house and redirected by Royal Mail.
It can only mean that they have assumed we sold the vehicle to ourselves at our new address. So now my van is not taxed, I'm working tomorrow and the dvla is closed until Monday.
It's staggering. Fortunately, my wife does not send any paperwork to those muppets without photo copying it.
What's the chance of me getting stopped before I can get it sorted?
We moved house 3 months ago, sent the V5 off with our change of address in Febuary and today received a cheque from them for £187.50 which was sent to our old house and redirected by Royal Mail.
It can only mean that they have assumed we sold the vehicle to ourselves at our new address. So now my van is not taxed, I'm working tomorrow and the dvla is closed until Monday.
It's staggering. Fortunately, my wife does not send any paperwork to those muppets without photo copying it.
What's the chance of me getting stopped before I can get it sorted?
ok, been on the phone to a very unhelpful welsh woman at dvla.
The original V5 has my name followed by "plumbing and heating". The new V5 just has my name on it because that was what I put in the box for "First name" and "Surname". Not sure where I was supposed to put the plumbing and heating bit! No spaces for that.
So, according to her it doesn't matter that I didn't tick the box for new keeper, it's still a different name on the V5, which means a new keeper.
Looks like I'm stuck with it. She did say I could write to them, but I don't hold out much hope of that.
As mentioned by others on here, I have paid road tax twice for April!
The original V5 has my name followed by "plumbing and heating". The new V5 just has my name on it because that was what I put in the box for "First name" and "Surname". Not sure where I was supposed to put the plumbing and heating bit! No spaces for that.
So, according to her it doesn't matter that I didn't tick the box for new keeper, it's still a different name on the V5, which means a new keeper.
Looks like I'm stuck with it. She did say I could write to them, but I don't hold out much hope of that.
As mentioned by others on here, I have paid road tax twice for April!
garyhun said:
V8forweekends said:
TooMany2cvs said:
Sorry, but I really don't see this as DVLA's cock-up.
Tend to agree - unless as I said, the form isn't clear. Maybe they should put "DO NOT ENTER NAME IF ONLY YOUR ADDRESS HAS CHANGED" near the boxes?Whenever I change address it's the address lines only that I fill in, never the name details.
TooMany2cvs said:
Grandad Gaz said:
The original V5 has my name followed by "plumbing and heating". The new V5 just has my name on it because that was what I put in the box for "First name" and "Surname". Not sure where I was supposed to put the plumbing and heating bit! No spaces for that.
<rolls eyes>In the same place you put it last time...?
Grandad Gaz said:
So, according to her it doesn't matter that I didn't tick the box for new keeper, it's still a different name on the V5, which means a new keeper
How are they meant to know that your intent wasn't to change it from your business name and address to your home name and address? Which would be a change of keeper.If you're just changing the address, why even fill in the name box, especially with different details to those shown about an inch above the boxes you're filling in...?
Sorry, but I really don't see this as DVLA's cock-up.
and you are right. Not a cock up by dvla, just a misunderstanding on my part.
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