Appliance Life Extinct
Discussion
Got the house tarted up a few months back along with a new kitchen and the washing machine has given up the ghost after two months of light use. Checked both fuses and switch and they're fine so it's definitely the appliance.
I always thought it was the retailer that was responsible up to a year but phoned him today and he fobbed me off with ' Not our problem mate, it's the manufacturer you need to deal with'
Is it the retailer or manufacturer I have to bother. The machine was over £500 so not bottom of the basement and they fact it's given up after two months is ridiculous considering the previous one lasted 10 years.
Should I ask for a replacement or will they just repair it. What am I entitled to under the law.
I always thought it was the retailer that was responsible up to a year but phoned him today and he fobbed me off with ' Not our problem mate, it's the manufacturer you need to deal with'
Is it the retailer or manufacturer I have to bother. The machine was over £500 so not bottom of the basement and they fact it's given up after two months is ridiculous considering the previous one lasted 10 years.
Should I ask for a replacement or will they just repair it. What am I entitled to under the law.
Contacted the manufacturer who are sending an engineer out to try and fix it. I would like a replacement as it just screams poor build quality for an appliance to pack up after three months use max.
The retailer has fobbed me off and washed his hands even though i've quoted the law and he has still denied it's his problem.
A friend was going to spend £20k+ with this small retailer shortly. They've now decided to go elsewhere.
The retailer has fobbed me off and washed his hands even though i've quoted the law and he has still denied it's his problem.
A friend was going to spend £20k+ with this small retailer shortly. They've now decided to go elsewhere.
The manufacturer sent out an engineer this morning to look at it and after a good 10 minutes he came to the conclusion I had. It is dead and needs a new board to get it working again.
This machine is TWO AND A HALF MONTHS OLD so for it to pack up clearly screams of poor construction.
Can I reject this machine even though they said they'll repair it.
As explained earlier this is being done through the manufacturer and the retailer has washed there hands completely even when confronted with the SOGA.
This machine is TWO AND A HALF MONTHS OLD so for it to pack up clearly screams of poor construction.
Can I reject this machine even though they said they'll repair it.
As explained earlier this is being done through the manufacturer and the retailer has washed there hands completely even when confronted with the SOGA.
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