Acceptable lifespan for a domestic applicance?
Discussion
I bought a Hoover Enigma 2400w canister type vacuum cleaner in August 2014. I bought it a couple of weeks before the new EU directive limiting the power of vacuum cleaners.
It was bought to hoover the stairs and the cars. The motor had now failed after what can only be a few hours use. I cannot find the receipt, despite finding the receipt for everything else I have ever bought in my entire life whilst looking! It's not on my bank statement so I can only presume I paid for it in cash.
Argos are obviously not able to do anything withou a receipt.
I've spoken to Hoover. They're saying that the serial number tells than that it was manufactured week 2, 2014. They won't help as they say all their products are invariably sold to the end user within 8 weeks of manufacture. So in their eyes it has been in use for over 12 months and they won't offer any help.
Is there any law or requirement stating that domestic appliances have to have a certain lifespan? This Hoover is under a year old and has had very little use. Very disappointing.
It was bought to hoover the stairs and the cars. The motor had now failed after what can only be a few hours use. I cannot find the receipt, despite finding the receipt for everything else I have ever bought in my entire life whilst looking! It's not on my bank statement so I can only presume I paid for it in cash.
Argos are obviously not able to do anything withou a receipt.
I've spoken to Hoover. They're saying that the serial number tells than that it was manufactured week 2, 2014. They won't help as they say all their products are invariably sold to the end user within 8 weeks of manufacture. So in their eyes it has been in use for over 12 months and they won't offer any help.
Is there any law or requirement stating that domestic appliances have to have a certain lifespan? This Hoover is under a year old and has had very little use. Very disappointing.
dme123 said:
Buy a Miele next time. They are expensive but if you've had enough of s
tty disposable crap it does pay for itself in the long run. They offer an upgrade to a 10 year warranty on vacuum cleaners for £50 too.
I'll never buy another Hoover product!tty disposable crap it does pay for itself in the long run. They offer an upgrade to a 10 year warranty on vacuum cleaners for £50 too.Thanks everyone for the advice! I'll keep this updated.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff