Insurance requires a copy of driving licence by law

[MBBlat]

My mother is trying to put me and my sister as named drivers on her car, they are now insisting on a copy of the photo-card and counterpart. Two questions:

1) Call centre numpty stated that this was legal requirement. Strange since no other insurance has ever asked this.

2) I thought that the paper counterparts were now defunct, and the DVLA has said that they should be shredded?

As for the numptness of the call centre guy, he questioned my mothers job as retired since her email had the name of a well known upmarket supermarket in it, such supermarket having acted as ISP for a number of years, my mother is one of their customers.

[MBBlat]

GC8 said:

They can ask; they can require you to provide, but stating that it is the law is unprofessional and incorrect and that is the issue here.

As with many things, this is the staff and lack of training in their call centre, rather than the insurance company itself.

I thought that was the case, from my mothers account he seemed particularly clueless.
Nothing to hide, no points - just need to find where I stashed the counterpart.
The insurance was taken out in April, cancellation fees = the entire premium, so cant cancel, but I strongly doubt the same company will be used on renewal.