Ins. Co. Won't give me my money back...
Discussion
June 5th I ring up and state I don't want to continue my policy, year end no auto renewal thanks.
Guy on phone says ok no probs we can cancel but the money may be taken automatically but not to worry it will be refunded ASAP keep a look out on your CC statement.
July 15th I get the statement, they've took the money but not refunded, I call them up and explain the issue they say let me speak to a manager blah blah blah.
Turns out they've never cancelled it, so they ask me to prove I've not driven the car since June 5th, I send them sorn doc and mot expiry info from dvla, they also listen to the call I made on the 5th of June and indeed agree it should have been cancelled.
Nothing happens. I ring today and they say they that proving sorn and having no mot does not prove that I haven't driven the car, then they say I won't get the fully amount back for the policy £250 as they've had to maintain insurance on my vehicle for the past seven weeks.
I say b
ks to that its your mistake I want the full amount, they said we need proof you've not driven the car otherwise no refund.
Dicks.
Guy on phone says ok no probs we can cancel but the money may be taken automatically but not to worry it will be refunded ASAP keep a look out on your CC statement.
July 15th I get the statement, they've took the money but not refunded, I call them up and explain the issue they say let me speak to a manager blah blah blah.
Turns out they've never cancelled it, so they ask me to prove I've not driven the car since June 5th, I send them sorn doc and mot expiry info from dvla, they also listen to the call I made on the 5th of June and indeed agree it should have been cancelled.
Nothing happens. I ring today and they say they that proving sorn and having no mot does not prove that I haven't driven the car, then they say I won't get the fully amount back for the policy £250 as they've had to maintain insurance on my vehicle for the past seven weeks.
I say b
ks to that its your mistake I want the full amount, they said we need proof you've not driven the car otherwise no refund. Dicks.
Edited by jeremyc on Friday 24th July 20:35
elanfan said:
If they took the money there is presumably either a DD in place or they stored and used your card details. Either way you should be protected by your bank.
Could I instruct my bank to take the money back?Moderator edit: no naming or shaming, or the thread gets deleted.
Edited by jeremyc on Friday 24th July 20:46
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