Cannot return faulty item

[JumboBeef]

On 17th June I ordered a backpack picnic set for £48 from a very very large and well known on line retailer (not eBay). It was delivered on 19th June, and I was happy.

I didn't use it until July and all was good and enjoyable.

I used it for the second time about a week ago. After use I discovered one of the straps was coming loose at the top/stitching coming undone.

I have today logged into my account to see about returning this product. It tells me:

"This item is no longer eligible for return. The return window closed on 19 Jul 2015."

In the return policy, it says:

"For some products sold directly by xxxxxx.co.uk, if they're covered under a manufacturer's warranty, you may have the option of having them repaired by a third-party repair service provider who is authorised by manufacturers to repair their products. If your item is eligible for repair, you'll be offered this as an option in the Returns Support Centre and you'll be able to send the item directly to the third-party repairer."

This option is not offered.

So, are they telling me to foxtrot oscar? I paid nearly £50 for something used twice which has failed within three months. Surely this isn't right?

Thanks.

[JumboBeef]

footnote said:

Doesn't sound too serious - why not get the sewing kit out and fix it yourself - save a load of aggro.

Let me have your address and I'll send it to you

Personally I want something costing £50 to last longer than two uses.....

[JumboBeef]

Pistonheads: sewing matters.

[JumboBeef]

photosnob said:

I think you have decided now Summer is over you no longer want it, and you are kicking up a fuss to get it taken back.

Nope. I want a replacement, not a refund. I bought a decent one (there were many cheaper) as I want it to last years.

[JumboBeef]

Thanks.

I'll drop them an email and see what they suggest before I start on my own Frankenbag...