Received counterfeit goods...where do I stand?

[V8Wagon]

....where do I stand?...very appropriate as it's a pair of shoes

I received an item today that is 100% counterfeit from a well known retailer. It's really annoying as they no longer have them in stock in my size.

I guess I simply have to suck it up and return them for a refund?

[V8Wagon]

Hmm. My gut feeling is that a previous customer has purchased them and subsequently returned a 'fake' pair in their place......though as I am typing this it does seem a little implausible

[V8Wagon]

Cheers for all the advice guys. I contacted the retailer and the manufacturer and both asked me to send photographs of the shoes.

The manufacturer have confirmed that the shoes aren't manufactured by them and that they didn't supply the retailer with them........and will let me know if any more info comes to light. It appears that they aren't really interested.

The retailer has advised me to return them for a refund.

That's fair enough I guess but I'm

1. Disappointed to receive them from a major retailer
2. Doubly disappointed as the shoes I ordered were heavily discounted and are no longer in stock.

Hey ho, send 'em back and move on.

[V8Wagon]

So I returned them for a refund.

Still a bit alarmed that I received a fake pair of £200 shoes from a major high street retailer and they simply ask me to return them for a refund.