Hotel Charged my girlfriend for 2 extra rooms!!

[jumpingjackdan]

Hi,

My girlfriend was staying with a group of people in a hotel. She did not book the reservation. At the end of the stay she paid £70 on her card for her room. When she got her statement they had charged her another £140 for two rooms that were not used. When she called them to query it they said its because she was the only one in the group that paid with a card and she need to sort it out amongst the group.

To me, this sounds like they are taking the utter piss. What if 10 people had not turned up, she pays £700 to cover the hotel because she doesn't pay with cash?

Anyone know the best course of action, they are not getting away with this!!!

Edited by jumpingjackdan on Thursday 26th November 22:44

[jumpingjackdan]

She paid on her debit. She paid the £70 on the friday and they took more money out on the Monday. Thanks chaps. I will sort this out - taking the mickey!!