iPhone I didn't order.

[Mr_S]

So I got a delivery from DPD today, a new iPhone 6S Plus 128GB from Carphone Warehouse, the only trouble is that I didn't order it.

Says I am signed up to a 24 month new connection.

The delivery note / invoice has my name and address on it but it also says a payment was made by American Express of £189.99.

I have never had an American Express card.

Assuming it's fraud or a scam I'll be speaking with Carphone and Amex in the morning but what I don't understand is how someone would benefit from this?

[Mr_S]

I have checked with Experian and there doesn't appear to be anything I don't know about.

what's the best way to get this phone back to carphone, I would have reservations handing it back (even in a CPW shop) until I can be sure they won't chase me for payments

[Mr_S]

The contract was with O2 who I have called to advise.

Today I got a crime reference from Action Fraud and returned the phone to a Carphone warehouse shop, took ages in store while they got all the details and customer services completed a fraud form over the phone. The guy in the shop pointed out it would have been untraceable if I had kept it.

I have checked with Amex and there hasn't been any account opened my name or address.

And I have registered with CIFAS to hopefully add a layer of protection over the next couple of years.

fingers crossed that's the end of it.

Thanks for any advice given.