What are my rights? Used car dealer drama
Discussion
I bought a £20k used BMW X5 from a dealer (independent). The car has a knackered transfer box and they want to collect it and take it away to fix (which is good -ish)
This leaves me with no car (which is bad) and I am going to have to rent one (even worse).
I have two children in gigantic car seats and live on a farm so I can't rent a small cheap one as we won't fit in it.
The dealer say they have no idea the car will be gone for.
I am going to be several £hundred out of pocket renting a replacement.
Do I have any right to insist they pay for a hire car? They don't have a courtesy car, I asked.
This leaves me with no car (which is bad) and I am going to have to rent one (even worse).
I have two children in gigantic car seats and live on a farm so I can't rent a small cheap one as we won't fit in it.
The dealer say they have no idea the car will be gone for.
I am going to be several £hundred out of pocket renting a replacement.
Do I have any right to insist they pay for a hire car? They don't have a courtesy car, I asked.
bmw535i said:
Why didn't you take it back immediately?
Because they assured me it was normal for those cars. And that they would put it right if it turned out they were wrong. I gave them the benefit of the doubt, not having driven that exact model before. It was quite subtle vibration at the time (now much worse). Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff