Washing machine pile of rubbish. What rights do I have?

[INWB]

I bought a top of the range washing machine that cost over £1200 from a online retailer. The washing machine is a well known far eastern manufacturer and the reviews were all good.

It was purchased in the middle of August 2015 and we started using it in October. Since then it has failed twice - again this morning knocking out most of the electrics. Water poured over my oak floor yet again. Yet again the service desk for the manufacturer was useless and they can't get someone out until "at least" Wednesday.

I have zero confidence in the appliance even though it is meant to have a 5 year warranty. The lousy thing is worse than a Hotpoint.

Do I have any way of rejecting the item and getting my money back so I can buy a Miele instead?

[INWB]

When it failed the first time they just referred us to the manufacturer.

We will give them a phone call.

[INWB]

V8A*ndy said:

OP what make is it? Just curious.


Our Tricity Bendix is now 16 years old. Cost us a whopping £210 at the time.

The seal is rather mouldy but it has never missed a beat. It just keeps on going, totally reliable.

I've said now havn't I

I want to replace it as there is some rust showing now but I don't think anything is going to last as long again.

We had a zanussi before and it just refused to die - despite my best efforts as I hated it screeching at me when the program finished. Anyway the plastics were all horrible and yellowed so when i did the kitchen i thought I may as well change it.

PH don't allow naming and shaming but I can tell you it rhymes with lamb wong !

[INWB]

northwest monkey said:

Bought from Very by any chance?

no - the name of the company sounds like one of the teletubbies saying hello.

So the upshot is - company is insisting on an engineer to diagnose issue. I have said this allowable however we seek replacement or refund of the item, I have also stated that costs for damage and inconvenience will be listed so they can make a choice on what they want to do - swap for similar price item of our choice, go to small claims court and risk a CCJ or come to a mutually beneficial conclusion.

Time will tell.

[INWB]

Burwood said:

I can answer the part about 'what you get with a 1200 quid appliance'. When if works, whisper quiet, low energy consumption. Actually dries the dishes including plastics. Mega fast programmes.many of the cheap ones use huge amounts of power, are long winded on cycle and leave wet dishes. The OP got unlucky

All that and it has a touch screen and a phone app and a cool blue LED light thing. Yes I am a total sucker for tech. (Oh and it has a large drum)

The programs are very long and the dryer is very very slow.

So we have an engineer to inspect on Wednesday and then I have to ring the online company that sounds like the teletubbies saying hello and they will ring lambs wong and hopefully we can get something sorted.

Yes to above - it has direct drive. Warranty for 5 years as well.

Thanks for the comments - some of them made me laugh