Coach Company Complaint

[surveyor_101]

Recently one of drivers had a near miss with a coach. Watching the footage, it's clear the coach driver blows through a busy mini roundabout, with a stream of traffic turning from his right, without even trying to stop.

I wrote to the company offering them the footage to investigate.

What I got back from their MD shocked me. He didn't want the footage as some of his vehicle have cctv and telemetry but not clear if this w Reg coach in question does or not!

The line that really got me was this-

I would also comment that as required by law all our drivers are professionally qualified, have regular medical checks and in addition we operate our own driving school were additional training to any particular individual can be given if deemed necessary. I assume that in contrast you hold no professional qualification that enables you to make a valued judgement?

The kicker for them is that i am a school parent governor and we use this at present. Since I replied with that his communications have gone strangely quiet!.

Is it just me is that arrogant as hell.

Edited by surveyor_101 on Friday 8th July 12:51

[surveyor_101]

Rubin215 said:

You're a school governor?

I would have expected your grammar and punctuation to have been a bit better then...

Ok here come the ph trolls, what attack can I make on the poster and offer nothing to the topic.

Parent Governor

I typed in a rush on my phone.

[surveyor_101]

PurpleMoonlight said:

Next time report the poor driving to the police not the owner of the business.

Yes agreed thought I would give them a chance.

No matter how stupid a complaint to me business wise I would always send like I take it seriously.

This sort of arrogant twaddle just makes things worse in my opinion.

[surveyor_101]

parabolica said:

Is said Coach Company a supplier to your school?

Yes that's why I think it's gone quiet.

He serves a lot of local schools, is a local employer and clearly to stupid to appreciate that if a local complains they most likely know someone with business ties and best not to be an arrogant twunt in response. Not even looked into the matter was a knee jerk response. Email starts off ok and gets worse as time goes on.

I heard the MD got upset when his luxury coach was referred to as a bus the headmaster told me!

[surveyor_101]

DaveH23 said:

I don't want to sound like an arse but give them a chance to do what?

If all you are after is an apology then I would suggest moving on as life is to short.

Had there been a collision then fair enough but for a near miss all you seem to be doing is causing yourself stress for no reason.

I witnessed an incident a few months back with one of their drivers and didn't want the hassle so left it.

They get a report with footage they can review speak to the driver maybe having personal problems. It's always nice to have a word with a person or company before going straight the authorities.

I will upload the video tonight.

Edited by surveyor_101 on Friday 8th July 14:53

[surveyor_101]

jesta1865 said:

i doubt they run their own driving school, i have a mate who teaches commercial driving for a living, very few (less than a dozen, IIRC) companies run their own school as it's too expensive.

they get specialist companies in to do the training, hence why my mate is all over the country training bus drivers etc.

he will also tell you that some of them are the most rude arrogant idiots on the road, not all obviously. he's been hit a few times when he won't renew someones ticket as he feels they need extra training as they are dangerous.

i think they have to be tested every 5 years, but i'm a bit fuzzy on that.

They have at least one coach marked driver training and offer to train drivers for price I believe.

[surveyor_101]

wack said:

So would I, 100%

I wouldn't normally of mentioned it I was going as a local making a valid complaint with evidence . I was more than a little pissed that he said I wasn't in position to judge whether section 185 of highways code applied on his coach drivers.

Unfortunately I think as it was daddies business and he just got the job by default he has a flaming big chip on his shoulder.

I have heard he is arrogant idiot but don't listen to Chinese whispers.

I also emailed info address not the md direct and he has asked me to report anything in future to some manager. He didn't need to stick his neck out and email me like this. My md is very grounded but he wouldn't bother with driver complaints I can tell you.

[surveyor_101]

Seesure said:

You should not be using your position of school governor in this instance.

The situation has nothing to do with that position and the implication is that it will somehow effect the relationship between the school, the coach company would well be within their rights to make a complaint to the school...

I would suggest you mention your conflict with the coach company to your CoG and HT now that you have used the governor position to try and influence the outcome....

I have not told him what school.


link to video

https://www.youtube.com/watch?v=phbVlq5uEws

[surveyor_101]

WinstonWolf said:

It's set to private.

sorry try it now

[surveyor_101]

Rubin215 said:

The coach is on the roundabout before the van enters.

What is the issue?

Were is the van coming from? The right, you don't give way to vehicles from the right unless they beat you onto the roundabout?

[surveyor_101]

WinstonWolf said:

Sorted coach carrying too much momentum/overly committed into the junction IMO, he'd have struggled to pull up.

Coach driver should of slowed and allow stream of traffic filtering from right no?

Bearing in mind he is the top gun of coach drivers and medically fit. A little acknowledgement that he got in wrong might of helped.

[surveyor_101]

mybrainhurts said:

No, not just you, the other bloke was about as arrogant as you....

ok what makes you draw that assessment ?

[surveyor_101]

Vaud said:

Faults on both sides. The van driver could be have been more defensive. The coach driver was also not being defensive enough.

Two drivers asserting their positions on a slightly odd roundabout might have caused an issue, but not one I would be overly worried about.

Our driver is the camera car.

The coach driver in my mind should of seen the 3 cars indicating right from his right and waited its not a aygo he could thread through the gap its a 54 seat luxury coach.

The van driver was a bit late but you don't expect the top gun of coaches not to plan for traffic from the right.

[surveyor_101]

Vaud said:

Faults on both sides. The van driver could be have been more defensive. The coach driver was also not being defensive enough.

Two drivers asserting their positions on a slightly odd roundabout might have caused an issue, but not one I would be overly worried about.

If they had come together you don't think the liability would of rested with the coach as the van clear on presenting himself as right hand indication?

[surveyor_101]

ScoobyChris said:

The camera car may well want to brush up on their HC too :

Rule 188
Mini-roundabouts. Approach these in the same way as normal roundabouts. All vehicles MUST pass round the central markings except large vehicles which are physically incapable of doing so. Remember, there is less space to manoeuvre and less time to signal. Avoid making U-turns at mini-roundabouts. Beware of others doing this.

Laws RTA 1988 sect 36 & TSRGD regs 10(1) & 16(1)


Chris

long time no see chris you still got that panda? YOU always drive around painted markings on mini roundabouts?

If not in conflict with other road users its sound in my mind to cut the line.

Also if you not careful going wide of the markings the locals will think your going straight ahead and may enter the roundabout.

[surveyor_101]

WinstonWolf said:

Plan to slow, prepare to go. He didn't...

You mean the van or the coach driver, they are both a bit quilty of that but dont expect school coach drivers to play fast and lose with kids.

[surveyor_101]

second clip from late last year>

what do you make of this

Coach stops to let off school children the traffic starts moving around after a break in oncoming and the top gun medically fit coach driver pulls out, on cars passing with opposing traffic!

https://www.youtube.com/watch?v=E9kewG0rURM

[surveyor_101]

anonymous said:

[redacted]

Yeh trull road, not sure if it was school coach or not.

Second clip is just outside Wiliton.

[surveyor_101]

if you on a L test you drive around, the van driver is not mine but if not conflict with others you don't drive around the markings.

only a drivers who don't on this one invite people to think they are going straight on trust me! its more dangerous.

Sorry I forgot its PH so you post a clip with an issue and the mob wade in blame the publisher and camera car and the lynch them!

Edited by surveyor_101 on Friday 8th July 21:35

[surveyor_101]

4x4Tyke said:

Poor driving, but TBH I was expecting far worse.

second clip I have seen so many of this firm hence my view

2
https://www.youtube.com/watch?v=E9kewG0rURM