Remote selling regs, the terms of.

[Fermit The Krog and Sarah Sexy]

Any advice from anyone in the know would be appreciated. The last insurer of the van sent me a renewed policy through the post, which was twice the price I could obtain elsewhere, so I cancelled. The renewal reminder I think went to a now defunct email address.

They are now trying to pursue me for a £38 cancellation charge. My understanding is that the terms of the remote selling regs state that you can cancel any remote (IE you not there in person) purchase without any charge, fee or penalty within 14 days, which it was. I have therefore told them I don't believe the charge is lawful and that I won't be paying it.

Has anyone a solid knowledge base of this law, who can confirm if I am in the right, or they are by stating 'it's in our T&C's.

I'm not interested in a long drawn out charade over £38, but I genuinely believe that they're in the wrong here.

[Fermit The Krog and Sarah Sexy]

fat80b said:

I would probably fight it but I seem to remember that the Distance Selling Regs don't apply to renewals...

It does look like the DSR has been replaced by The Consumer Contracts Regulations which still has the 14 day cooling off period but a quick google doesn't provide a definitive answer.

Bob

Boggor! They're swines, if they were competitive they'd still get my custom. £600 somet to insure a circa £1000 Kangoo for a 39 year old with 9 years NCB - they consider me a more than 1>2 risk it seems

I shall do what the other poster suggests, DD already cancelled, I'll let them chase me, ignore them, and see how long they carry on over £38.