Second hand car query
Discussion
I sell used cars. Currently have a bit of a situation involving an unhappy customer and would like to know what the masses think regarding the situation. It may change my view on things. It's a 2008 prestige German 4x4 on around 70k miles and purchased at a reasonable price.
Sold a car to a customer who was 200/250 miles from us.
Customer experienced an issue around 2 weeks and 1000 miles after purchase and ended up taking the car into a main dealer to have it looked at.
Customer proceeded to have them do a dpf regen and replace a dpf sensor and ended up with a bill of around £700.
Customer never contacted us to report an issue, nor did he contact the warranty company that the vehicle had been supplied with ( in fairness it would not cover a dpf regen ).
Customer has sent us bill demanding we reimburse him.
Are his actions reasonable?
Sold a car to a customer who was 200/250 miles from us.
Customer experienced an issue around 2 weeks and 1000 miles after purchase and ended up taking the car into a main dealer to have it looked at.
Customer proceeded to have them do a dpf regen and replace a dpf sensor and ended up with a bill of around £700.
Customer never contacted us to report an issue, nor did he contact the warranty company that the vehicle had been supplied with ( in fairness it would not cover a dpf regen ).
Customer has sent us bill demanding we reimburse him.
Are his actions reasonable?
POORCARDEALER said:
Interesting some customers buy a car from a non main dealer, usually because they dont want to pay a main dealer price BUT when (they think) someone else is footing the bill they put it in the most expensive place on earth for repairs
Completely agree. I have never had a customer think it's ok just to buy a car from me, have an issue and just go and get some work done and think it's fine to just send me a bill with the only contact being made once he has settled a bill with franchised dealer.
Used car business selling over 40 a month.
Again I was looking for whether most normal reasonable non motor trade connected folk thought this customer has gone about things correctly.
It's got my back up so didn't want to be jaded in my response by appearing to be personally annoyed.
Again I was looking for whether most normal reasonable non motor trade connected folk thought this customer has gone about things correctly.
It's got my back up so didn't want to be jaded in my response by appearing to be personally annoyed.
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