threatened with court action over wrongly measured parcel?
Discussion
Honestly can't believe this is happening.After selling various odds and sods on Ebay for 15 years or so,i've 'suddenly'become extremely incompetent with a tape measure!
Interparcel are claiming a parcel was wrongly measured and they want 60 odd quid from me to cover the extra costs??(not an insignificant amount for one parcel!).
Incidentally i don't know if anyone here has ever wrapped the entire wood sections of a Morris Minor Traveller but let me tell you,you don't end up with a perfectly uniform rectagular box shape!!
I measured it as accurately as i could and they picked it up from me,delivered it,then a few days later they tell me they want 60 odd quid,i told them to ram it,sorry,told them it just wasn't cricket and i wouldn't pay.
So this morning i get a letter threatening court action,court fees,interest fees,lawyer fees etc,is this for real,over £60??
Are they just bluffing?
Interparcel are claiming a parcel was wrongly measured and they want 60 odd quid from me to cover the extra costs??(not an insignificant amount for one parcel!).
Incidentally i don't know if anyone here has ever wrapped the entire wood sections of a Morris Minor Traveller but let me tell you,you don't end up with a perfectly uniform rectagular box shape!!
I measured it as accurately as i could and they picked it up from me,delivered it,then a few days later they tell me they want 60 odd quid,i told them to ram it,sorry,told them it just wasn't cricket and i wouldn't pay.
So this morning i get a letter threatening court action,court fees,interest fees,lawyer fees etc,is this for real,over £60??
Are they just bluffing?
TooMany2cvs said:
Unlikely.
You requested them to perform a service.
You made an error in your request for the service, so their initial estimate of cost was too low.
You are now refusing to pay the amount they say you owe.
You are not, afaict, disputing the error in measurement - simply suggesting that it was an easy error to make
Well i 'am' obviously disputing the measurement,and just mentioned here as a side note it wasn't a particularly uniformly shaped package to measure.You requested them to perform a service.
You made an error in your request for the service, so their initial estimate of cost was too low.
You are now refusing to pay the amount they say you owe.
You are not, afaict, disputing the error in measurement - simply suggesting that it was an easy error to make
It's strange that out of the hundreds of parcels i've sent it's the most expensive to send they have issues with?Must have been something wrong with my measuring tape?;-)
I agree with an earlier point,i really thought they should have withheld the parcel before delivery and notified me of my utter uselessness with said measuring tape?
I agree with an earlier point,i really thought they should have withheld the parcel before delivery and notified me of my utter uselessness with said measuring tape?
Just remembered something there.When i printed out the postage label to put on the parcel it didn't have a barcode on it,thought this was odd but bashed on with it.
Subsequently a good few days go by and no tracking info?(delivery driver shouldn't have taken it seemingly without barcode at my door)After lots of chasing it up new labels had been put on the parcel 'somewhere' and then everything was back on track.
In the meantime lots of hassle from the Ebay buyer.It was a nightmare,interparcel saying one thing,courier Ups saying another,meanwhile 700 quids worth of my goods missing!,so i'm thinking,is this maybe some way of them recouping some kind if costs in a roundabout way?Just them making up my measurements were wrong?
Subsequently a good few days go by and no tracking info?(delivery driver shouldn't have taken it seemingly without barcode at my door)After lots of chasing it up new labels had been put on the parcel 'somewhere' and then everything was back on track.
In the meantime lots of hassle from the Ebay buyer.It was a nightmare,interparcel saying one thing,courier Ups saying another,meanwhile 700 quids worth of my goods missing!,so i'm thinking,is this maybe some way of them recouping some kind if costs in a roundabout way?Just them making up my measurements were wrong?
Nickyboy said:
The UPS label would look like this:
Did you drop it off at an Access Point or did the driver collect it? If it was collected from you then the driver should have refused it for not having the shipping label, if you dropped it at an Access point then we have to collect it and sort the problem out once it gets to the depot, it might involve putting our own shipping label on it or if it has a return address, returning it to the sender. If we put our own label on it then it wouldn't bill Interparcel for excess size as there would be no link to the parcel being shipped through them without the barcoded label. This is probably a manual entry to them for it having no shipping label, we may charge them a few quid for doing it but defo not £60. It sounds weird that they're claiming it was over size but you said you sent it without a shipping label so there is no way the two can be linked. Sounds like Interparcel are trying it on with regards to it being oversized while they've likely been charged a few quid for UPS having to label it and ship it onwards
Yes that's what the label 'should' have looked like,and they alyways do,however,despite opening up the shipping label on my laptop several times fir whatever reasin,it just came up with his address,no barcide.Did you drop it off at an Access Point or did the driver collect it? If it was collected from you then the driver should have refused it for not having the shipping label, if you dropped it at an Access point then we have to collect it and sort the problem out once it gets to the depot, it might involve putting our own shipping label on it or if it has a return address, returning it to the sender. If we put our own label on it then it wouldn't bill Interparcel for excess size as there would be no link to the parcel being shipped through them without the barcoded label. This is probably a manual entry to them for it having no shipping label, we may charge them a few quid for doing it but defo not £60. It sounds weird that they're claiming it was over size but you said you sent it without a shipping label so there is no way the two can be linked. Sounds like Interparcel are trying it on with regards to it being oversized while they've likely been charged a few quid for UPS having to label it and ship it onwards
Yoy're correct about the courier,they 'shouldn't have taken it,or made me aware of the issue.
I completely agree with your last point also,i think they're just trying to recover costs given to them by UPS.
Nickyboy said:
It's a common fault with the Interparcel system, i often arrive to collect a package but the customer has the address but not the shipping label, as you're obviously aware they normally all come through together. As long as i can see the label on the customers computer i can write the tracking number on the parcel and at least get a barcode printed for it so it can be shipped, obv if it never came through from Interparcel that can't be done so it shouldn't be collected.
Have Interparcel said anything regarding the actual size etc that was billed?
They've just sent me proof of the measurements they say 'i' gave and they're 'amended' measurements,and i can assure you they are both utterly ridiculous!and are 'not' from the package i sent!Have Interparcel said anything regarding the actual size etc that was billed?
Bit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
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