Doesn't feel right to me - your thoughts

[elanfan]

Bought a tanBris mono bloc tap 2 years ago. Comes with a 5 year parts guarantee one year labour. The tap has developed measles in the finish and the company have sent us a new one. No problem so far. However they won't pay for it to be swapped over. There is going to be a considerable call out and fitting cost for a plumber to put me back in the same position as I was before. The company refuse to consider this as its out side their labour guarantee period this is the bit that doesn't seem right to me. Your thoughts and is there any comeback? Goes and ducks.

[elanfan]

A few years ago I'd have tried to do it myself with little problem but disability now precludes this.

The analogy given above regarding the car seems about right. Many cars have a few years guarantee and you'd expect replacement parts be fitted for you. Another might be say an iPad, battery packs up after 2 years and Apple just sending out a new battery and saying fit it yourself.

[elanfan]

fastbikes76 said:

I'm surprised they even offered any labour guarantee to begin with. I'm in the heating/plumbing trade and if a part fails under warranty we get the part replaced FOC but we have to suffer the labour. So something like a failed 3 port valve means we have to return to site, drain down system, replace valve and fill up and test. None of that is covered apart from the actual valve head itself. The only loser in tis is us, customer gets job done free and warranty people replace part at cost.

I understand that may be industry practise but that doesn't make it right. In that example you incur a lot of cost through no fault of your own. Others may disagree but I think you should be able to claim the cost from the manufacturer of the faulty part.

Any of the legal eagles here put a legal perspective to this please?

[elanfan]

stitched said:

Flame suit on.
When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Should I guarantee an install for a year and find it failed for a defective part which had been correctly installed then where is my fault? The job was done to a professional standard but a part was faulty, where is the blame?
The warranty for parts and labour should cover you for problems relating to the parts and labour seperately, therefore if there is a problem due to poor installation within a period you should suffer no loss.
If a part is deficient within its warranty period you should suffer no loss.
Were you a customer of mine I would fit a different tap in my own time and seek recompense from the manufacturer.

OP here. This is roughly where I was coming from but you'll note I said it didn't feel right to me rather my saying it wasn't right full stop.. My tap wasn't a cheapie in fact the replacement is £189. I didn't know what the guarantee terms were until I looked up their website after I'd found the fault - the invoice which I'd luckily kept made no reference to it.

I accept the terms and having been enlightened by the knowledgeable (and chipped at by the haters) appreciate that it would be too costly to offer a full labour warranty for 5 years. They do actually send out a plumber to do the swap for you in the first 12 months I guess not many fail n that period.