Fake goods on ebay

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Just bought some Ugg boots on ebay, photos looked genuine but they are clearly counterfeit, faked branding, packing the whole nine yards, the seller cant really claim they didnt know its fairly obvious upon inspection.

I paid with paypal so I'm not worried about getting the money back and I've lodged a dispute with Ebay, provided some pics and read their policy etc but as I understand it the seller can ask for the goods back , I have read "on the internet so likely untrue" that you cannot send counterfeit goods via the Royal Mail , does anyone have any experience of this ?

Edited by liner33 on Wednesday 30th November 15:58

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KungFuPanda said:

How much did you pay? Was it low enough to think that they were fake?

Won't affect your claim for a refund obviously. I was just wondering.

I paid almost £90 enough to think they were genuine imo, it said they were genuine in the advert, apparently wrong size ordered from Australia

Seller has offered me a label to send them back but I'm loathed to at the moment until i hear from ebay

There is no doubt they are counterfeit, they arent sheepskin at all but synthetic and come in an UGG box with UGG packaging and even an certificate of authenticity

Unfortunately with photobox down i cant post the pics but it is obvious when you look although they have made a decent effort i really cant see anyone being taken in once they are in your hands

http://www.ugg.com/counterfeit.html

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some pics

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Thought I would update this for future use

Ebay would refund me if I provided a signed affidavit from UGG to state the boots are counterfeit otherwise I am expected to return them to the seller, this is obviously a non starter as I'm not wishing to take the responsibility for shipping them to AUS even if UGG would be willing to provide such documentation, I will however report the seller to Action Fraud http://www.actionfraud.police.uk/

Bit disappointed with Ebay's attitude really, but I will return them to the seller today which is an individual based in Manchester

Have since bought some genuine boots from the high street which I guess I should have done in the first place

Edited by liner33 on Wednesday 14th December 11:41

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tyranical said:

I get your point but unless you are going to write COUNTERFIT BUUTS INSYDE LULZ on the packaging then Royal Mail aren't going to know anything about it, sounds like you are just being difficult and just want some free cheap boots

I'm an ebay seller myself and the amount of people who try it on is ridiculous, may not be the case here but just giving an alternative view.

I had someone just last week who complained about an item so I sent them another then they asked how much to keep the first one aswell? - I insisted they sent it back so I could inspect it and there really was nothing wrong with it I sold it on again and the new buyer is happy.

Ebay is a minefield for both buyers and sellers alike.

Wow now there is the typical PH response

I wanted UGG boots and was/am willing to pay for them. I dont want this cheap and nasty rubbish that I received even if it was free, selling counterfeit items is illegal, by sending them back the seller means that they can just sell them on again without fear of repercussion, I don't think that is right as the next person might not be able to get refunded.

I would've been happy to destroy them, I would have been happy to post them to a third party within the ebay system, but if I had posted them to UGG I would have taken the responsibility for them, had they got lost I would have had to take the hit.

I'm certainly not trying it on , I used to use Ebay a lot , over 1500 feedback but really don't think they have got things right in this case nor have they followed their own procedures and this will encourage me to look at other options for future purchases

From here http://pages.ebay.co.uk/help/policies/money-back-g...

If a buyer suspects that an item is counterfeit and there are strong indicators that the item is counterfeit, the buyer isn’t required to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such cases, we refund the buyer for the full cost of the item and original postage, and the seller reimburses us for the refund. The buyer may not sell the item on eBay or elsewhere.

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Dr Doofenshmirtz said:

They're £155 from the actual UGG web site.
You paid £90.

Alarm bells should be ringing at this point unless you're new to this on-line shopping malarky.
eBay and Amazon are flooded with fakes - in fact I would guess most popular branded products sold there are more than likely fake.

They were second hand! Stuff that is second hand is traditionally cheaper , I did however buy new at a shop for £120 so £90 wasn't out of the way at all