Consumer Rights Question

[tony wright]

Bought a new pair of Footjoy golf shoes 21 months ago, but had them replaced after 10 months with a new pair as part of the sole came away from the shoe. Shoes weren't cheap and I paid £120 for them, now after 11 months with new ones, one of the shoes has started leaking from the sole. They come with a 12 month waterproof guarantee but the Pro told me that the original 12 month warranty would expire after two months from the last exchange date. I haven't spoken to him yet so just trying to find out If this is normal with a warranty, rather than embarrass myself? Wouldn't be so bad but I don't even wear them during the Summer months so they have only had 3 or 4 months of use

[tony wright]

Thanks, playing tomorrow so will see what he says.

[tony wright]

TooMany2cvs said:

Yup. He's right. The warranty is from the purchase date.

You may or may not have a strong argument that a £120 pair of specialist shoes should last more than 21mo of occasional wear for the purpose they're explicitly sold for - walking across a big lawn while waving a stick at a ball every now and then. But how much time, effort and blood pressure do you want to put into that? You've had nearly two years of use out of them, so a full refund is probably not appropriate. You clearly don't just want them exchanging for another pair.

Yes, this was my thinking. Still a little peeved that after no more than 3 to 4 months (actual use) they should start leaking. Won't do no harm to speak to the Pro, he can only say no.

Edited by tony wright on Monday 5th December 09:27