Third Party Insurance Issues
Discussion
Hi all,
Not sure where to put this so if its in the wrong place could a mod do the honours?
Anyway, July last year, my daughter was queuing at a roundabout and was driven into from behind which pushed her into the vehicle in front.
Suzuki accident management dealt with the process and she was given a hire car, which Suzuki would claim from the third party insurers, whilst her car was repaired.
Today, she has received this letter asking for her to submit any other losses she may have incurred as a result of the accident, plus they are having problems recovering the hire costs from the TP insurers. Also, the repair company had the vehicle for nearly 8 weeks to replace a front bonnet, bumper, rear bumper and associated parts! When i was chasing Suzuki, i kept being told that the bonnet catch was out of stock at the factory and they would keep chasing it.
After three weeks of this, i called Suzuki cars direct and asked them what the issue was with regards to obtaining the part. The very nice lady had no idea as they had hundreds of them in stock!
The letter that was sent, was on plain paper, and looks almost as it is done on a typewriter.
The contact info is genuine, but should we really be getting involved in all of this?
Surely the management company should be dealing with this themselves?
Any help appreciated.
Not sure where to put this so if its in the wrong place could a mod do the honours?
Anyway, July last year, my daughter was queuing at a roundabout and was driven into from behind which pushed her into the vehicle in front.
Suzuki accident management dealt with the process and she was given a hire car, which Suzuki would claim from the third party insurers, whilst her car was repaired.
Today, she has received this letter asking for her to submit any other losses she may have incurred as a result of the accident, plus they are having problems recovering the hire costs from the TP insurers. Also, the repair company had the vehicle for nearly 8 weeks to replace a front bonnet, bumper, rear bumper and associated parts! When i was chasing Suzuki, i kept being told that the bonnet catch was out of stock at the factory and they would keep chasing it.
After three weeks of this, i called Suzuki cars direct and asked them what the issue was with regards to obtaining the part. The very nice lady had no idea as they had hundreds of them in stock!
The letter that was sent, was on plain paper, and looks almost as it is done on a typewriter.
The contact info is genuine, but should we really be getting involved in all of this?
Surely the management company should be dealing with this themselves?
Any help appreciated.
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