Talk talk contract
Discussion
Not sure if this should be here or in finance or even homes and garden. I am out of contract with talktalk and have switched to another provider, on the 20th of last month I gave them the 1 months notice to quit which takes it to 20th January, after this date I no longer have a contract with TT.
The TT bills run from 15th to 14th with advance charges so I have already paid up to 14th January and I reckon the final bill should be from 15th Jan to 21st Jan, about £6, but no they sent another full months bill for nearly £30 and on the live chat I've just had with them they insist I have to pay it, their billing system runs from 15th to 14th and I have to wait until 15th Feb for the final bill which will have a credit on and they will refund me by cheque.
I said its not happening and ended the chat, I am right aren't I? they cant possibly demand a payment for the period after the contract has ended can they?
I've had similar in the past, usually with mobile providers, its always perplexes me that they can only manage to end contracts on a certain day of the month yet have no trouble signing you up there and then on any date.
The TT bills run from 15th to 14th with advance charges so I have already paid up to 14th January and I reckon the final bill should be from 15th Jan to 21st Jan, about £6, but no they sent another full months bill for nearly £30 and on the live chat I've just had with them they insist I have to pay it, their billing system runs from 15th to 14th and I have to wait until 15th Feb for the final bill which will have a credit on and they will refund me by cheque.
I said its not happening and ended the chat, I am right aren't I? they cant possibly demand a payment for the period after the contract has ended can they?
I've had similar in the past, usually with mobile providers, its always perplexes me that they can only manage to end contracts on a certain day of the month yet have no trouble signing you up there and then on any date.
stevensdrs said:
They took a month from me for 1 day as the billing was 1 day before the 30 days notice period. I did get it back at the end of the following month. It's just the way they work and nothing you can do about it. Won't ever use them again though as they were generally useless.
Its not the money, its the principle, I just cant see how its possible they can make you pay for the period after the contract has ended just because they have an inflexible billing system.Maybe if they wanted to do that it might have been a good idea to put it in the contract. Oh and by the way I have already done something about it, I've cancelled the direct debit and paid the £6 on my card. I've also told them this is whats happening via the live chat.
I'm sure though they will try and stick a late payment charge on top but whatever, this is the way it is.
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