Options/Thoughts re watch purchase and subsequent fault...

[Kuroblack350]

All – I could use a few views if possible… (suspect I have zero options but worth exploring)

Last summer I bought a watch, for a not inexpensive £1450. Seven months in this watch has failed/died, and because it’s a little specialised, it has to go back to the manufacturer in Germany to be looked at. (Still under warranty thankfully) I’m guessing from other customer experiences with this manufacturer I’ll be without it for a while, very best estimate is 5 weeks, worst seems to be 6 months.

The supplying dealer is a well-known in the watch world I would say, and my view of them isn’t great. Brilliant as a simple ’transactional’ sales style, but lacking in any customer service. (days to respond to emails, nonchalant approach to calls, just don’t seem to have any energy or concern etc.) I have no confidence that they’re doing their utmost to resolve the situation on my behalf.

I presume I’m well past any form of rejection as not fit for purpose? The watch has a 2 year warranty, can the dealer influence the manufacturer to reset this? (it may end up being in their care for months)

So, I have a feeling I need to suck this up – it’s still within warranty so could be lot worse. What would you do? I’ve no confidence in the dealer, and obviously my confidence in the product is shaky, ironic given it’s meant to be a ‘wear and forget’ fairly hardcore thing!

For those wondering, this is the watch in question.

https://www.jurawatches.co.uk/collections/sinn-wat...

[Kuroblack350]

Thanks all, looks like some waiting on my part!

I think part of the wait is that Sinn only have a small numbers of techs working on their oil-filled stuff, last I read. So whilst it may be a simple fix on most of their quartz range, something tells me this will be a tad more complicated.

Here's hoping it's just a duff battery.

matjk said:

Out of interest if you don't like or trust the dealer what made you buy it from them?

I had a good experience buying a cheap Suunto from them, probably because it was in stock on reflection. There are only 3 Sinn dealers in the UK, so not a great deal of choice. Frustration began to set in 6/7 weeks into the "2-3 weeks" delivery time; usual story of endless delays, no emails, "it's on the next shipment, honestly this time" stuff.

[Kuroblack350]

Some Guy said:

spookly said:

Also, £1700 for a quartz watch with only a 2 year warranty?? What were you thinking. Also, that is not a pretty timepiece, IMHO, of course.

Totally agree. I would expect a decent automatic for that price

Not fans then? The looks I can understand, they're subjective. However, five minutes reading about Sinn, and the UX range in particular and you'd see it's not exactly a run of the mill, typical off-the-shelf Casio quartz beater

And I'm not sure what you mean by decent, but if you're looking toward the likes Breitling and Omega, you're still 1k away on a good day

I do wonder why we have an obsession with mechanical. My £150 Sunnto is more capable, more accurate 1/20th the cost my of Breitling. The Breitling will, in 8 weeks require about £500 to overhaul and repair, whilst the Suunto just keeps on going, and I can change the battery with a 20p coin and 5 minutes, it's remarkable.