Flaky Insurance Wording

[AceOfHearts]

Just looking to vent really as I have never come across this before.

I have just cancelled my classic Mercedes insurance after 4.5 months (over £320) and the insurance company are refusing to give any refund due to some contradictory wording in their booklet.

Basically in the cancellation section there is a nice big table saying that if the 'period you have had cover for' has been for less than 6 months you get a 33.3% refund, but in the big wordy paragraph above it the last sentence states 'if you have made a claim, or this insurance has been in force for less than 12 months, we will not give you a refund'

Clear as mud.

I fking hate insurance companies!

Edited by AceOfHearts on Thursday 23 February 22:06

[AceOfHearts]

Gavia said:

What's flaky about it? It's pretty clear to me too, no mud involved.

The fact that car insurance is always 12 months, so if you want to cancel it would always be before the 12 months is up. This makes the table of refunds redundant as they will never give you any refund! Can you not see my confusion?

[AceOfHearts]

It says nothing of renewals though and surely even if you renew it is still a new 12 month policy and not a continuation

[AceOfHearts]

I will add as well that i have never had such a short insurance policy with absolutely zero refund. Normally they are pretty good and just take an admin fee.

Should have paid monthly but i wasnt expecting to sell the car so soon

[AceOfHearts]

No threats but I explained to them that I found it misleading and got this reply:


'Thank you for your email.

We have looked into this further and have agreed on this occasion we will allow a refund.

Usually in the first 12 months of a policy there is no refund.

Please note we have allowed this as a gesture of good will and is not our normal practice.

Please see above a copy of the letter confirming the refund.

Kind Regards'




And i'm not worried about that as I wont be using them again. This is the first time I have ever come across a zero refund policy for cancellation and will definitely check the fine print more thoroughly in the future!

Looks like I have divided opinion with this one though, even though i'm sure many others would not be happy paying a full years premium for 4 months cover.

Edited by AceOfHearts on Friday 24th February 09:57

[AceOfHearts]

I called up for a classic policy but it didnt qualify as it was my daily, hence why the premium was so expensive in the first place