Tumble Dryer and right to reject- who do I have contract wi
Discussion
Ok so currys- sell me a hotpoint condensing tumble dryer with 3 year extend plan.
Within year 1 machine overflow water float cut of/ warning light fails and so the machine pumps water into my utility room. Hotpoint engineer attends shows us melted polystyrene float and says eczema Creams in clothing bedding breaks the float down and basically it is unsuitable for us to have as my daughter has eczema. I ask hotpoint. Who deny what their engineer has said.
Machine performs ok for next 4 months and then it's recalled for fire issue fault massive recall. I register my appliance as needing modification and wait the quoted 6 months for work to be done. After that period has expired I call to see when it will be done. We empty water/ cheating every couple of loads and clear filter every load. We also check condensor every two months.
Hotpoint just say we have millions to do and not much more they can. Bit of digging on the net shows if you put pressure they don swap machines for new. So I do on social media etc and couple of calls they offer me a newer better model with 12 month warranty.
It's delivered and they take out machine. So with 4-5 months the floats fails on this machine and dumps water again.now in garage I move stuff around so he has good access attends and replaces float. He says new float is coated and is black not white, to resist this issue. That was 27 Jan.
Friday machine dumps water again system has failed and makes metallic sounds.
I ask hotpoint fro a replacement or refund and they say no. My contact is with currys but they changed the machine.
Within year 1 machine overflow water float cut of/ warning light fails and so the machine pumps water into my utility room. Hotpoint engineer attends shows us melted polystyrene float and says eczema Creams in clothing bedding breaks the float down and basically it is unsuitable for us to have as my daughter has eczema. I ask hotpoint. Who deny what their engineer has said.
Machine performs ok for next 4 months and then it's recalled for fire issue fault massive recall. I register my appliance as needing modification and wait the quoted 6 months for work to be done. After that period has expired I call to see when it will be done. We empty water/ cheating every couple of loads and clear filter every load. We also check condensor every two months.
Hotpoint just say we have millions to do and not much more they can. Bit of digging on the net shows if you put pressure they don swap machines for new. So I do on social media etc and couple of calls they offer me a newer better model with 12 month warranty.
It's delivered and they take out machine. So with 4-5 months the floats fails on this machine and dumps water again.now in garage I move stuff around so he has good access attends and replaces float. He says new float is coated and is black not white, to resist this issue. That was 27 Jan.
Friday machine dumps water again system has failed and makes metallic sounds.
I ask hotpoint fro a replacement or refund and they say no. My contact is with currys but they changed the machine.
stevensdrs said:
Get it repaired again under warranty and sell it. Buy another make that doesn't suffer from the float problem. Life is too short to get into a wrangle of who is responsible on a machine that is clearly unsuitable for your needs.
I take your point but why should I be out of pocket? If I can sell it they aren't going for much since the recall even though this machine is too new for that.
OldGermanHeaps said:
I can't help on the legal side but is the garage wall external or is it near drain pipework? You can pull the hose off the water tank and have the condensate go down a drain, or i have just ran my hose through a vent brick to outside, and you never need to worry about emptying the tank again. Its galling to let a manufacturer away with s
t quality but sometimes its easier to just work around it and bear in mind never to give them your hard earned again.
It's also making funny noises so no.t quality but sometimes its easier to just work around it and bear in mind never to give them your hard earned again.No drain to put the hose in.
robinessex said:
And if the repair don't work, you have 6yrs now to reject it.
Had it repaired on the 27/1/17 same fault ableit with a metalic sound as well now fro inside.I had the same repair on the previous unit as well. So will be 3rd repair over two machines
How many times do I have to let them repair it. I am sure people aren't reading threads on piston heads now. Just read a few lines and keyboard warrior away.
janesmith1950 said:
Really? The only lesson here is don't buy that brand again.
The retailer is not going to hand you freebies and the stress/time of litigation really isn't worth it on this.
Sell yours, buy another brand, and be happy.
You didn't read my post.The retailer is not going to hand you freebies and the stress/time of litigation really isn't worth it on this.
Sell yours, buy another brand, and be happy.
It's manaufacturer who I am dealing with after they replaced my last machine due to fire risk.
I am not asking for
A) your opinion on the success of litigation vs reward
B) whether you think the retailer will replace then unit, already established they won't do to manufacture replacing.
I am looking to establish that the manufacturer entered into a contract with me when they changed the make and model of my dryer due to national recall.
It's Obvious I have lost faith in that brand and won't buy again. Strangely their washing machines have always been very good.
janesmith1950 said:
What makes you think you have a contract with the manufacturer? What did you give the manufacturer?
They provided me with a new machine of different make and model.This nullified my currys extended warranty and they offered a new 12 month manufacturer warranty with this machine.
Sheepshanks said:
They're both the same make aren't they?
I'd have been very unhappy about losing the extra warranty.
I can't think what to suggest here if Hotpoint pull the shutters down. It's the sort of case that the consumer help pages of newspapers used to be able to cut through, but I'm not sure they still exist these days.
Both hotpoint indesit.I'd have been very unhappy about losing the extra warranty.
I can't think what to suggest here if Hotpoint pull the shutters down. It's the sort of case that the consumer help pages of newspapers used to be able to cut through, but I'm not sure they still exist these days.
Edited by Sheepshanks on Monday 20th March 19:39
They replaced my indesit with a hotpoint upgrade but it just cosmetic as they are the same basic machines. Got an upgrade from 7kg to 8kg. I have about 16 months of the 3 year extend warranty so lost 4 months but they said that's why they offered the more expensive 8kg machine which was selling for about £60 more.
They attended replaced some parts can't get the water light to trigger. Have ordered a new pcb main board section to if thats it, but the engineer was stumped.
He said they won't refund or replace the machine once you have had it more than a month. He has known people with multi-able issues in first few months who they refused to do anything but keep repairing the machine.
machine won't make metallic sounds for him but he was running empty. Keep a nice wet load for next time.
I am not overloading as wash machine is only 7kg not 8kg.
He said they won't refund or replace the machine once you have had it more than a month. He has known people with multi-able issues in first few months who they refused to do anything but keep repairing the machine.
machine won't make metallic sounds for him but he was running empty. Keep a nice wet load for next time.
I am not overloading as wash machine is only 7kg not 8kg.
Edited by surveyor_101 on Wednesday 22 March 13:44
Edited by surveyor_101 on Wednesday 22 March 13:44
Update customer service manager contacted me and apologised for my issues with the dryers.
After 2 visits the machine seemed to be working.
However the manager Offerd for me to pick a different model for replacement of my choice. Choose a nicer model and that came first thing this morning plus I got with 2 year warranty.
Can't fault Chris and thank you very much for resolving.
I know hotpoint can make good appliances as had two very good reliable washing machines with no issues.
My first non vented indesit dryer lasted 7 years with only 1 bearing shaft and belt replacement.
It was still working when we switched to consdesing.
After 2 visits the machine seemed to be working.
However the manager Offerd for me to pick a different model for replacement of my choice. Choose a nicer model and that came first thing this morning plus I got with 2 year warranty.
Can't fault Chris and thank you very much for resolving.
I know hotpoint can make good appliances as had two very good reliable washing machines with no issues.
My first non vented indesit dryer lasted 7 years with only 1 bearing shaft and belt replacement.
It was still working when we switched to consdesing.
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