6mnth old ebay / paypal dispute
Discussion
Hi all,
I sold a Thule roof mounting kit for £31 kit last September on Ebay, and the buyer has contacted me for the first time this morning requesting a refund as it turns out the box is labeled different to the items in it. The buyer has also opened a paypal dispute, now I know its only £31, but ebay only keeps records of items sold upto 60 days so I have no proof of what I wrote, what the pictures showed etc. so the buyer could be telling the truth but I've no way on checking any tells other than the price the item was sold for.
I'm happy to go along with what paypal say, but curious to know what people think as it has been such a long time, the items were sold in good faith.
well all thoughts.
Note I only sell/buy the odd item on ebay, I'm not a BIG sell or shop or anything like that.
I sold a Thule roof mounting kit for £31 kit last September on Ebay, and the buyer has contacted me for the first time this morning requesting a refund as it turns out the box is labeled different to the items in it. The buyer has also opened a paypal dispute, now I know its only £31, but ebay only keeps records of items sold upto 60 days so I have no proof of what I wrote, what the pictures showed etc. so the buyer could be telling the truth but I've no way on checking any tells other than the price the item was sold for.
I'm happy to go along with what paypal say, but curious to know what people think as it has been such a long time, the items were sold in good faith.
well all thoughts.
Note I only sell/buy the odd item on ebay, I'm not a BIG sell or shop or anything like that.
kind of my thoughts a little. (re. being shafted and who buys something and does not check it for 6mnths)
I'm getting emails stating things like
"I am not sure where you got the kit from but appears to be completely wrong. I am currentl2y packing to go away for the weekend and am not able to use the roof rack now as the brackets don't fit! "
I mean the auction is so old, ebay does not list it so I have no idea what was said, described so no proof so I cannot even check the if the items that come back or the ones sold. Daft!
there is this statement, but has so many holes in it
Is there a time limit for a buyer to place a case?
Generally, buyers will have 30 days after actual (or latest estimated) delivery date to file a case — the same as with the current PayPal dispute resolution system. Exceptions may be made to buyers based on factors such as member account information, listing information, item location and postal method. Sellers will be asked to work things out with the buyer, if the seller and the buyer are unable to come to agreement, we won’t require reimbursement from the seller for the case.
I will just plod along with the paypal escalation !
I'm getting emails stating things like
"I am not sure where you got the kit from but appears to be completely wrong. I am currentl2y packing to go away for the weekend and am not able to use the roof rack now as the brackets don't fit! "
I mean the auction is so old, ebay does not list it so I have no idea what was said, described so no proof so I cannot even check the if the items that come back or the ones sold. Daft!
there is this statement, but has so many holes in it
Is there a time limit for a buyer to place a case?
Generally, buyers will have 30 days after actual (or latest estimated) delivery date to file a case — the same as with the current PayPal dispute resolution system. Exceptions may be made to buyers based on factors such as member account information, listing information, item location and postal method. Sellers will be asked to work things out with the buyer, if the seller and the buyer are unable to come to agreement, we won’t require reimbursement from the seller for the case.
I will just plod along with the paypal escalation !
this is where i got my info from
http://pages.ebay.co.uk/help/seller-protection-faq... much time must elapse before a buyer can file an item significantly not as described case?
http://pages.ebay.co.uk/help/seller-protection-faq... much time must elapse before a buyer can file an item significantly not as described case?
https://www.paypal.com/uk/webapps/mpp/first-disput...
Has a statement of
"You have 180 days from the date you made the payment to open a dispute."
Has a statement of
"You have 180 days from the date you made the payment to open a dispute."
Thanks 99dndd
That's exactly what I've done now, no more messaging via ebay as the buyer was getting sarcastic and snippy, I've told him its escalated with paypal and I will honour their findings, but for now he can do whatever he likes.
interesting Ebay is 45 days and I rang them and they said commonsense should prevail but its with paypal. Paypal's is 6mnths, which for purchases from companies I guess thats fine but for 2nd hand items from individuals thats taking the **is somewhat.
That's exactly what I've done now, no more messaging via ebay as the buyer was getting sarcastic and snippy, I've told him its escalated with paypal and I will honour their findings, but for now he can do whatever he likes.
interesting Ebay is 45 days and I rang them and they said commonsense should prevail but its with paypal. Paypal's is 6mnths, which for purchases from companies I guess thats fine but for 2nd hand items from individuals thats taking the **is somewhat.
so I lost the dispute with paypal. no great surprise, like others I will sell items on other sites now and not use ebay as they insist on paypal as a method of payment and they have a stupidly long time to claim a problem with a purchase.
Edited by familyguy1 on Friday 24th March 10:54
funkyrobot said:
If anyone tried any comeback with me, I would have been ignoring them or telling them to do one. 
it does not matter what you say, paypal takes the money from your account as soon as a dispute is logged and then returns the money when the items have been returned.not sure what happens if the items "got lost in the post coming back" cough cough.
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