Bought concert tickets, company now wanting more money.

[Sheetmaself]

Hello, i bought some concert tickets for £25 per ticket on 10th March and recieved an email confirmation and the money for the tickets left my account.

On the 24th March i recieved an email stating that the price was incorrect and i had three options.
1 full refund
2 give them the difference between what they are stating the tickets should of been £85 minus £15 goodwill gesture.
3 get cheaper tickets but still pay the difference minus again the £15 goodwill gesture.

Personally i would prefer to receive the tickets and not give them anymore of my money which was my intention when i first bought them!

After responding with the above they sent me a copy of their terms and conditions which state

The purchase of tickets on this site is subject to availability and subject to acceptance by The Ticket Factory.

We use our best efforts to ensure that the prices of tickets displayed are correct. It is always possible that, despite our best efforts, some tickets on our site may be incorrectly priced. If we discover an error in the price of a ticket you have ordered we will contact you to inform you of this error. You will have the option of continuing with the purchase at the correct price or cancelling your order. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you of the cancellation.



To my untrained eyes this shows that they accept that they can make errors and have included conditions to protect themselves, however surely the first section suggests that this is only before the company had accepted my purchase. My belief is that them accepting funds and sending me a confirmation email is an acceptance of the order.

Am i right?
Do i have any chance of getting the tickets for the price i paid?

Thanks for taking the time to read, any advice greatly appreciated.

[Sheetmaself]

Red Devil said:

The Ticket Factory web site has a link to their T&Cs at the bottom of the page. My guess is that, like many people who buy stuff online, the OP failed to read them before forming the contract.

Yep your right didnt read them, they have quoted them to me though and to my completely untrained eye they appear to back up my case. They are posted in the first post and seem to state that once i enter into contract with them they can still amend terms as they have not yet entered into a contract with me and therefore should a mistake on their part have been made they can introduce ways to rectify this mistake. Im questioning the fact however that at what point have they entered into the contract? Surely acceptance of the money and sending confirmation emails stating that my order has been confirmed means they too have entered into this contract after their oppurtunity to ensure all is okay?

[Sheetmaself]

KungFuPanda said:

OP probably saw the cheap price, knew they were undervalued, bought a load hoping to make a quick buck and his master plan has been foiled.

The OP has actually never done this in his life and detests those that do, ive had concerts i cant go to after buying tickets and have always found a mate to give, not sell, the tickets to, and have had mates do the same for me.

When i bought the tickets (2 one for me one for my wife) there were options for tickets at £85/65/45/25, i clicked on best available as it was a few days after the release of tickets and the system gave me 2 £25 tickets, if im honest i was surprised that they were reasonably close to the stage (3 blocks away but upper tier) and not right at the back but who can honestly say in that situation they would of searched again to get worse seats?

[Sheetmaself]

I guess ill reply asking for the original price to stick otherwise i will probably get the refund.

[Sheetmaself]

Thanks for the responses, well most of them, i have done a google search and couldnt find anything about others recieving the same email. Its only me that wants to go so £50 was a reasonable price £160 less so. Yes i could go with someone else but will only just be back from a three week business trip so would prefer not to spend further time away from the wife.

Have sent them an email asking if anything better can be done and asking for clarification on the terms and conditions and will see what comes back.

apologies' if My, grammar is still Wrong? i hope, it doe'snt affect you too much?

[Sheetmaself]

I paid £25 (£22.50 + £2.50 booking fee)
Apparently the ticket should of been £85 but to be clear the first i knew about this was when I recieved the email.

[Sheetmaself]

If im being honest I kind of believe the £85 the reason being it is a Jamaroquai concert so not a small time band and the seats are three blocks from the stage. I can see that when i clicked best available and didn't include the price range it gave me the best available as the incorrect price.

However i would of searched again had the price of been £85 for these tickets as only really wanted the £25 (which i am not sure where ever available) or the £45 tickets. The £45 tickets are not being offered to me as part of the deal i would probably take these as despite being far worse seats it would only be an extra £5 per ticket.

All this is in hindsight, and i stand by the fact that during the ordering process there was not the thought from me that i was getting them on the cheap nor did i take advantage of the price.

As an aside i bought some VIP tickets for a concert from Amazon last year for £150 per ticket which for some reason they couldn't sell me, without any prompting from me they contacted me stating they couldnt sell me these tickets but as an offer of goodwill gave me all of my money back £600 and also gave me 4 tickets with face value of just under £100. Shows the difference between a company who cares about it reputation and one who knows you have limited options. I believe they did this for a good number of customers as well so would of been a costly excercise for them.

[Sheetmaself]

The price i thought i was paying for the tickets sounds better though!

Im still awaiting reply from them and my order status is still showing order accepted so who knows what will happen. I certainly wont he paying £70 per ticket though.

[Sheetmaself]

You should be a politician! I said i thought it strange that the cheap seats put me close to the front not that i noticed a glitch and took advantage. Dont know if you've ever bought tickets before but often you get seats behind a safety rail or with a slightly restricted view which whilst near the front would be sold at a reduced price. So yes i thought it strange, but i did not think i was taking advantage of a glitch.

In response to the post above that one here is the screenshot, although to be honest its all irrelevant now as despite the fact that i had elevated this to STAR they have given me the refund and cancelled my order without speaking to me or addressing my concerns.
STAR agreed with the ticketfactory after the refund had been recieved but in my opinion they did not have all the facts as only a webpage to fill in in which they stated they would contact to get further info instead they contacted me to state case closed they agree with the decision.