Associated costs of returning "installed" hardware
Discussion
I am trying to work out whether my taps actually have an issue. I recently purchased a Grohe kitchen mixer tap, and another middle branded set of taps for the bog. I purposefully didn't buy cheap as I wanted them to be decent and last.
Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
Both products appear to drip - although I don't know if this is just the excess water in the tap once turned off - but it does drip and this doesn't seem right to me.
Anyway - if I decide to return it - I stand to lose out big time. Installation for both was £100 - so total of £200. To return I will need them uninstalled so presume another £200. Then I will need any replacement reinstalled - so another £200. So it will cost me potentially £600 to resolve a dripping tap that cost me £150. How does that work then? As a consumer I should be protected from this loss, as none of it is my fault. Both were bought from Screwfix. I haven't even tried to have a conversation with a till monkey there as I suspect it would explode their brain.
Metric Max said:
I have this problem with a tap that is shaped like this;
https://www.diy.com/departments/franke-montreux-st...
Although that is not my actual tap, but that is the basic shape.
When a tap is turned off there is water in the upward part of the faucet and I believe that at the top of the bend there is the meniscus effect which causes dripping to occur.
No doubt someone with a more scientific brain will be along shortly.
If I turn the tap off from a good flow suddenly to off I get no dripping, I think the water at the bend has been forced out
Identical to my kitchen tap.https://www.diy.com/departments/franke-montreux-st...
Although that is not my actual tap, but that is the basic shape.
When a tap is turned off there is water in the upward part of the faucet and I believe that at the top of the bend there is the meniscus effect which causes dripping to occur.
No doubt someone with a more scientific brain will be along shortly.
If I turn the tap off from a good flow suddenly to off I get no dripping, I think the water at the bend has been forced out
The bathroom ones are small single units, they dont drip, but they both have a bulb of water that sits under the tap. When you are sat on the bog, you can see them, like tears.
Lovely, thanks for the replies.
I really should kick myself for not being any good at DIY. I mean seriously, what sort of idiot must I be? Obviously everyone does their own DIY, just like everyone services their own car, installs their own log burner and does their own decorating. This is why being a tradesman in any of these areas as well as others is a sure fire doomed career option, because EVERYONE does all their own work via youtube and soon, there will be no need for any trades people whatsoever so none will exist! Checkatrade will go bust and, so on, and so forth.
The ignorance on PH is always so entertaining to read, really adds some flavour to my mornings internet readings so thank-you for the laughs! Everyone has their own skill sets and things they aren't comfortable with - welcome to life. Most of you wouldn't know where to start if I told you to "just do" the things I am proficient at - luckily you don't have to.
Thanks to the sensible replies above this one too - interestingly I had not thought about water pressure. Our water is a bit messed up here. We are on a shared supply so cannot have a water meter (thank-god) and we have no doubt underpaid hugely for years. However - our flow is appalling. We had a combi boiler installed in 2018 and I think out flow outside was around 50 litres a minute, inside it is 10. The pipework is around 75 years old and we live in the hardest water area in the country so the pipes are likely all furred up. When discussing what could be done years ago there were talks of "moles", "excavation" and "thousands and thousands of pounds" so it was instantly binned. We had a pump installed (first one broke within 18 months) and that now goes all the time. But we are limited, one appliance on and the pressure is reduced massively. Upstairs will not give water if a toilet is refilling and a tap is on downstairs.
Anyway, the drip is annoying but in line with what has been mentioned, so maybe water caught in the U bend. The single ones don't drip, they just have a bit of water that bulbously sits out the tap - not sure if even an issue but I do notice.
I will be sure to book a handyman soon before they all get made redundant!
I really should kick myself for not being any good at DIY. I mean seriously, what sort of idiot must I be? Obviously everyone does their own DIY, just like everyone services their own car, installs their own log burner and does their own decorating. This is why being a tradesman in any of these areas as well as others is a sure fire doomed career option, because EVERYONE does all their own work via youtube and soon, there will be no need for any trades people whatsoever so none will exist! Checkatrade will go bust and, so on, and so forth.
The ignorance on PH is always so entertaining to read, really adds some flavour to my mornings internet readings so thank-you for the laughs! Everyone has their own skill sets and things they aren't comfortable with - welcome to life. Most of you wouldn't know where to start if I told you to "just do" the things I am proficient at - luckily you don't have to.
Thanks to the sensible replies above this one too - interestingly I had not thought about water pressure. Our water is a bit messed up here. We are on a shared supply so cannot have a water meter (thank-god) and we have no doubt underpaid hugely for years. However - our flow is appalling. We had a combi boiler installed in 2018 and I think out flow outside was around 50 litres a minute, inside it is 10. The pipework is around 75 years old and we live in the hardest water area in the country so the pipes are likely all furred up. When discussing what could be done years ago there were talks of "moles", "excavation" and "thousands and thousands of pounds" so it was instantly binned. We had a pump installed (first one broke within 18 months) and that now goes all the time. But we are limited, one appliance on and the pressure is reduced massively. Upstairs will not give water if a toilet is refilling and a tap is on downstairs.
Anyway, the drip is annoying but in line with what has been mentioned, so maybe water caught in the U bend. The single ones don't drip, they just have a bit of water that bulbously sits out the tap - not sure if even an issue but I do notice.
I will be sure to book a handyman soon before they all get made redundant!
Edited by Random_Person on Tuesday 26th March 16:42
CraigyMc said:
I dunno. It's quite an easy DIY job though.
Are you physically incapable?
No, very physically able. And over the course of my life have taken on more and more DIY jobs / projects successfully. But plumbing, electrics, building work all way outside my ability. Total lack of tools, experience, understanding, willingness, time or confidence. I don't mind paying in these areas, because historically, if I get involved I make it worse then there is more work to do afterwards. I am also OCD, and phobic of doing a bad job / breaking something. That will never change, so it is what it is.Are you physically incapable?
Taps come with difficult spaces, specific tools and an understanding of how they connect and flow - sometimes with multiple feeds (like under my kitchen sink where I have joints, clips and all manner of ins and outs).
mcpoot said:
So this month alone we have you starting these threads
Associated costs of returning "installed" hardware
Amazon - returns / repairs
Wheel full of water?
Earbuds that don't break within months?
Are you the unluckiest consumer in the UK or is there some other explanation?
Associated costs of returning "installed" hardware
Amazon - returns / repairs
Wheel full of water?
Earbuds that don't break within months?
Are you the unluckiest consumer in the UK or is there some other explanation?
I have standards, and won't be mugged off. So yes, I do research and question everything. Works for me!
All of the above bar the taps (if they are even a real issue) have been resolved. Quite happy to ask questions and challenge anything. More people should do more of that in general.
I accept my initial turn of phrase wasn't ideal. But it wasn't plural.
I don't have issue with tradesman - quite the opposite, I have relied on them all my life. A few are now friends of mine - and yes, I do ask them advice but also I don't believe work crosses well with personal life so I like to keep the balance. I am well aware of my shortcomings, hence, I research some stuff outside of my friends group.
Obviously my comments have generated some defensiveness among a particular cohort, which is really interesting - when you bear in mind the abuse some other cohorts receive regularly on these forums and elsewhere on social media.
One example being in SP&L where a long running thread speaks of an "urban gorilla" doing their job. That's life, that's perception, lingual choice and also the diversity of freedom permitted by choosing to take part in the forums.
I don't have issue with tradesman - quite the opposite, I have relied on them all my life. A few are now friends of mine - and yes, I do ask them advice but also I don't believe work crosses well with personal life so I like to keep the balance. I am well aware of my shortcomings, hence, I research some stuff outside of my friends group.
Obviously my comments have generated some defensiveness among a particular cohort, which is really interesting - when you bear in mind the abuse some other cohorts receive regularly on these forums and elsewhere on social media.
One example being in SP&L where a long running thread speaks of an "urban gorilla" doing their job. That's life, that's perception, lingual choice and also the diversity of freedom permitted by choosing to take part in the forums.
mcpoot said:
That doesn't appear to be quite true though. Your Amazon thread states "Over the years I have sent numerous things back and some of it of a decent value, every single time without fail, it is lost.". Yet every other poster on the thread without fail says the complete opposite and praises how good their return service is.
Why do you repeatedly have issues when nobody else does?
Great question.Why do you repeatedly have issues when nobody else does?
Unfortunately I don't deal with my own post - so no idea. The trend is what I posted about, I didn't b
h on the first occasion. However I did bh when it happened 3 times.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff