Crossland engine swap

[leggly]

Hello folks, my good lady has a Crossland with a duff engine. The nearest dealer is changing it on warranty but, having waited five weeks for the replacement to turn up they are now saying they need a special tool to complete the job. Considering this is a Vauxhall garage I’m thinking they just haven’t done the job and are palming her off. So my question is, is a special tool required to remove and replace an engine in a crossland?