Ford UK does it again – ON THE DAY OF DELIVERY
Discussion
Well, Ford UK and the Reading dealership have surpassed themselves again with my Mustang. This time ON THE DAY OF THE DELIVERY! FFS 
I was supposed to collect the car this afternoon.
Yesterday evening I was called by the dealer to say that my GT was affected by the wiring loom recall (for heatshield under the bonnet per other posts). And unless that can be fixed, the car would not be released. The parts for the fix are to be “sourced locally”
This morning (!) they have tried and failed to purchase the heatshield tape. I suspect that they tried to get it from halfrauds……
Now they have said that they don’t know when (or where) to get this tape from……
Incidentally, I told the dealer last week to check for this issue – and as they received the car from shipping on THURSDAY, it seems to me that it was entirely possible to check and arrange to purchase the needed parts on FRIDAY.
The continuing communication cock up within Ford UK and the unacceptable approach to their prestige customers astounds me. It ruins the whole experience of purchasing this car.
BE WARNED. CHECK AND CHECK AGAIN THAT YOUR DEALER HAS CONFIRMED AND PREPARED FOR THIS UNDER BONNET WIRING LOOM CORRECTION TO AVOID HAPPENING TO YOU WHAT HAS HAPPENED TO ME
Perhaps Ford UK would care to deliver a few of the needed spares to their dealers, in anticipation of this type of eventuality – one suspects that it would not be that expensive to arrange.
One pissed off customer…
I was supposed to collect the car this afternoon.
Yesterday evening I was called by the dealer to say that my GT was affected by the wiring loom recall (for heatshield under the bonnet per other posts). And unless that can be fixed, the car would not be released. The parts for the fix are to be “sourced locally”
This morning (!) they have tried and failed to purchase the heatshield tape. I suspect that they tried to get it from halfrauds……
Now they have said that they don’t know when (or where) to get this tape from……
Incidentally, I told the dealer last week to check for this issue – and as they received the car from shipping on THURSDAY, it seems to me that it was entirely possible to check and arrange to purchase the needed parts on FRIDAY.
The continuing communication cock up within Ford UK and the unacceptable approach to their prestige customers astounds me. It ruins the whole experience of purchasing this car.
BE WARNED. CHECK AND CHECK AGAIN THAT YOUR DEALER HAS CONFIRMED AND PREPARED FOR THIS UNDER BONNET WIRING LOOM CORRECTION TO AVOID HAPPENING TO YOU WHAT HAS HAPPENED TO ME
Perhaps Ford UK would care to deliver a few of the needed spares to their dealers, in anticipation of this type of eventuality – one suspects that it would not be that expensive to arrange.
One pissed off customer…
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