PSN account hacked, wallet funded then games bought by someone I don't know

[Richyboy]

Someone gained access to my psn account, added funds and bought some games (games I already own on disc). Why would they do this?

Anyone know what to do in this sort of situation - contact details for sony etc? Already stopped my credit card.

[Richyboy]

Managed to get a refund to my card and sony says they can't delete the games from my account.

[Richyboy]

lemmingjames said:

Hiw did you manage to get a refund?

Credit card company refunded the charges. Not sure whether I should use the games though.

[Richyboy]

Update on this. I've been banned. SCEE say I'm responsible for the security of my account and say I owe them for the games. I do not know how someone could get my password and enter it on another machine. The password is entered very rarely and if it is, no one can see me entering it. Also, looks like they're taking no action against the person that purchased the games so I suspect its someone under 18.

[Richyboy]

mathmos said:

I know it's not the same thing, but they can't exactly claim their systems are well protected can they?

http://www.bbc.co.uk/news/technology-30189029

This one is probably more relevant:

http://www.bbc.co.uk/news/technology-28925052

I can't get my head around it, they want to make me responsible for the actions of someone who hacked my account.

[Richyboy]

Jasandjules said:

What on earth have you been banned for?

I'd tweet this to Sony?!!?

I've been banned because someone gained access to my account (on a different machine), added funds from my credit card and purchased games. My card company refunded the transactions but sony want the money back so I'm banned until I pay them.

[Richyboy]

Jasandjules said:

Does this still require the last three digits from your card?

No I don't think so.

[Richyboy]

Meoricin said:

From Sony's perspective - you gave your account details to a friend, they buy/download games, then you get a chargeback. Someone logging into your account had your password - and its security is your responsibility under Sony T&C.

Not saying that you did this, or that you were unsafe with your password, but their position on the matter is understandable, surely.

Can't you just make a new PSN account?

I understand this position.

What I don't understand is why they can't ban the machine that added the games and hold the debt to their account. Also why isn't this a matter for the police, someone has used my credit card illegally and sony are holding me responsible.

I can make a new psn account but then I lose all my saved games etc and they still are holding me accountable for a debt. One of the games I have a physical copy of anyway.

[Richyboy]

Oh well.

I guess the moral of this story is do not enter your credit card details into your playstation network account because their security is useless. If your account is hacked sony make you 100% responsible for it. No one else had access to my ps4 and yet someone on another machine logged into my account.

That stupid driveclub, I put my CC details in to buy that piece of crap game and shortly after my account was comprised.

Edited by Richyboy on Thursday 27th November 12:57