Trouble contacting TVR parts / Racing green?
Discussion
Anyone else having trouble contacting them? I placed an order Thursday last week hoping for a rush delivery so I could be working on the car Saturday, dropped them an e-mail to support this, tried to call the parts line as well but the line mysteriously developed a fault whilst I was ringing. The order was immediately processed but no sing of dispatch. Friday came and went an no dispatch notice so I was out of luck, which to be fair is OK, ordered Thursday after all. Dropped them a line on Monday at the enquiry address and phoned them - recorded message saying they were out until the 4th (Monday!) and left a message.
No notice of dispatch or any response to my e-mails or calls today either.
Does anyone know if there are problems?
No notice of dispatch or any response to my e-mails or calls today either.
Does anyone know if there are problems?
I'll try again today.Mr Jenks said:
I have had problems last three times that I have ordered from them, some parts not delivered but no explanation, just not there although no refund made. Calls not returned and e-mails not answered, but that seems to be a regular complaint
I ordered from them early last week. Heard nothing for a couple of days, not even a confirmation of order. Got through on the phone and managed to get some of the order delivered and a promise that the remainder would be dispatched early this week. Nothing. Called and excuses, excuses, will check and call you back later etc etc. Heard nothing, no reply to e-mail either. Another phone call and I was told that all their problems were because of BT messing them about. Still nothing had been sent out though but they did this time manage to find the order and call me back. Another promise that it will all be sent tomorrow
Amateurs in my eyes, really poor service. But who else is there? Power seem to have a good stock list, Racetech have given me good service in the past but not the same level of stock?
Yes, very similar to my recent experience, although in the past they have been excellent. Speak to someone, they say they'll call back and don't. I finally got them to admit they didn't have the part in yet.I ordered from them early last week. Heard nothing for a couple of days, not even a confirmation of order. Got through on the phone and managed to get some of the order delivered and a promise that the remainder would be dispatched early this week. Nothing. Called and excuses, excuses, will check and call you back later etc etc. Heard nothing, no reply to e-mail either. Another phone call and I was told that all their problems were because of BT messing them about. Still nothing had been sent out though but they did this time manage to find the order and call me back. Another promise that it will all be sent tomorrow
Amateurs in my eyes, really poor service. But who else is there? Power seem to have a good stock list, Racetech have given me good service in the past but not the same level of stock?
Very disappointing really.
ou sont les biscuits said:
Still no word from TVR Parts about my order. However, I ordered some bits from Power yesterday afternoon, and they are on a van as I type this due to be delivered in the next half an hour or so.
Whoever is in charge of TVR parts needs to be taking lessons from them.
Just to round off the thread. After being told there was no certain delivery date for the clutch or the AP equivalent, I called TVRPower on Thursday afternoon and they delivered by 1:00pm the following day. A little more expensive than Racing green, but with the benefit of actually delivering stuff, which I prize highly!Whoever is in charge of TVR parts needs to be taking lessons from them.
Shame really as in the past I have praised TVR parts for their customer service.
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