TVR Parts Ltd disappointing

[DJR 7]

I ordered a door handle for my V8s from the TVR web page yesterday, initially i was very impressed as it arrived this afternoon.

Having opened the packaging all i can say is diabolical! The handle in the add shows the TVR logo, the handle delivered has no logo, the chrome is pitted and corroded, the steel plates on the back are rusty.

It actually looks like a used item.

At over £100 this really is a poor show!
Rant over.

A few pics for your perusal.

[DJR 7]

TR4man said:

I assume you contacted TVR Parts before posting on here?

What was their responde?

I did call them yes, to be honest they were very flippant.

When I asked why the logo was missing the response was " they didn't all have that". This I understand, but don't advertise them with the logo if you don't stock them.
When I complained about its condition the reply was " they were made many years ago". Again I understand this but surely quality control should dictate what is released to the customer.
I used TVR parts because I expected the parts to be as new, I guess that was naive on my behalf.

I thought perhaps they had learnt from times gone by, let's hope they get it together and fast.

[DJR 7]

tvrphyle said:

The door handle you have been sent was as fitted to earlier TVRs (M Series & some wedges).
You can (& should?) return it as not the correct part for your later V8S.

It appears to be the correct part, albeit without the logo.

It's now winging its way back to Hampshire for a full refund.

D

[DJR 7]

Unfortunately this was my first experience with TVR parts.

I do understand that some have been serviced well by them, for me it's the old adage "first impressions "

[DJR 7]

Well, as quick as i am to critise bad service, I also give praise when praise is due.

I returned the Handle and assume it arrived this morning (Tuesday) and the refund was notified this afternoon.

Thank you TVR Parts you redeemed yourself.

D

[DJR 7]

To be honest the handles on the car are passable, I'm have a full restoration carried out and wanted to replace them with new units.
I'll send my existing handles to the company that re plated my fuel cap and let them sort them for me.

Thanks for the suggestion.

D

[DJR 7]

glenrobbo said:

phillpot said:

Make sure they're not broken before sending them off......... clicky

I'm not sure that any glued components would survive the plating process Mike.

Handy tip! i'll make sure they are good to go